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TEKsystems Help Desk Analyst in Greensboro, North Carolina

Help Desk Technician Needed!!

Description:

Manages daily Service Desk operations, including monitoring unassigned ticket triage to ensure tickets

are assigned/resolved/escalated in an acceptable timeframe.

Responsible for daily tasks such as customer callbacks, aging service ticket processing, and others as

required.

Leverages Video Conferencing support including TEAMS development, VC connectivity for

administrative offices, and general VC troubleshooting (WebEx, Zoom, TEAMS, etc.).

Acts as web support technician to assist with web-based troubleshooting and support for the

district’s content management system.

Troubleshoots hardware, software and networking problems, determines cause of error or stoppage,

applies corrective techniques in cases where problems can be corrected, may arrange for repair of faulty

equipment or may refer complex problems to higher level technical support.

Assist with cellular services mobile set-up, testing, advanced troubleshooting and issue resolution.

Provides front line and call queue support to the operation of the Service Desk system especially during

periods of heavy call volume.

Effectively collaborate with cross-functional areas for resolution of tickets and issues.

Collaborates in the procurement of IT hardware and software.

Collaborates with peers, direct reports, and managers to identify and implement improvement initiatives.

Skills:

phone support, remote troubleshooting

Top Skills Details:

phone support, remote troubleshooting

Additional Skills & Qualifications:

3 years of experience within an IT Department or Help Desk Environment

A+ Certification, ITIL Certification, or Degree in Information Technology

AD, O365, VOIP, Video Conferencing fundamentals.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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