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Description You might be interested in this Customer Service Representative position via Robert Half, in a dynamic, rapidly changing call center. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This Greenfield, Massachusetts Customer Service Representative position could be for you, if you're available for a short-term contract / temporary opportunity.

Responsibilities

• Be a part of business development by by actively cross-selling and referring customers

• Manage the fielding and sending of important written business correspondence

• Manage incoming telephone calls

• Deliver outstanding, friendly customer service in a timely fashion Requirements - Enthusiastic attitude and an engaging businesslike approach

• 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

• Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

• Great written, verbal, and interpersonal skills

• Strong customer service and office administrative skills

• Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

• Solid understanding of customer service

• Advanced Microsoft Office skills

  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Demonstrated experience performing extensive research to resolve complex customer inquiries

• Proficient with computers and technology platforms

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .