Job Information

Waste Industries Operations Supervisor II in Graham, North Carolina

Operations Supervisor II

GFL Environmental, Inc. Graham, NC Full Time

Job Details

Job Summary:

Select, supervise and train employees in their respective position to ensure safe, professional and efficient service in assigned branch. Provide leadership which results in positive employee/employer relations and a professional corporate image.

Essential Functions:


• Recruit, interview, hire, train and discipline all product line personnel.

• Addresses complaints and resolves problems as they arise.

• Ensure fair treatment of all personnel.

• Establish and maintain high appearance standards throughout all operations.

• Practice progressive discipline with all employee performance issues.

• Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily.

• Ensure proper scheduling of drivers and toter/helpers.

• Conduct an annual review on each employee's job performance evaluation and submit for approval any changes to an employee's compensation.

• Adhere to all wage and hour guidelines.


• Establish priorities to meet customer service commitments.

• Monitor customer satisfaction by ensuring daily completion of routes, customer receipt of containers and pick-ups of special and missed stops. Resolve customer complaints and issues

• Assist in the completion of scheduled route audits.

• Confer with Shop Supervisor to arranging for equipment to be released from service for inspection, service and repair.

• Direct collection and disposal services to best utilize personnel and equipment.

• Establish and review productivity standards at each phase of the operation.

• Protect and preserve all assets.

• Ensure all drivers are DOT compliant.

• Be familiar with and ensure compliance with all DOT regulations.

• Enter appropriate product line productivity into operating system on a daily basis.

• Maintain inventory of supplies (i.e., gloves, Gatorade, safety equipment, etc) with authorization of Facility/General Manager.

• Gather information required for monthly fuel report.


• Assist in development and execution of an operation profit plan that includes:

• Revenue retention & growth

• Cost of operations

• Growth objectives

• Productivity standards

• Capital requirements

• Personnel needed

• Ensure Branch profit margins are met

• Follow and promote internal audit requirements


• Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.

• Investigate accidents and prepare necessary paperwork.

• Ensure route observations are completed on a routine basis.

• Schedule, plan, and conduct safety meetings (monthly).

• Ensure proper supply and usage of all safety equipment.

Education, Training, Experience and Licensing/Certification Requirements:

• High School diploma or general education degree (GED) required.

• Associates or Bachelor’s degree preferred.

• Prior experience in the waste industry or transportation industry and/or experience driving trucks preferred.

• At least one (1) year supervisory experience OR one (1) year as a Waste Industries’ Lead Driver required.

GFL Environmental is an Equal Opportunity Employer. We will make reasonable accommodations to enable employees to perform their jobs.

Recommended Skills

  • Scheduling

  • Training

  • Customer Satisfaction

  • Retention Management

  • Employee Performance Management

  • Authorization (Medical)

Job Snapshot


Graham, NC

Job Type

Transportation, Distribution - Shipping


Not Specified

Date Posted


Job ID