Elastic Customer Success Engineer in Berlin,
At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.
Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.
We are looking for a Customer Success Engineer to work with some of our newest customers, guaranteeing their technical success. The ideal candidate will have a history working in a fast paced environment helping guide customers as they grow with Elastic. The role will also support our one to many and one to few efforts as we scale our approach to remediating customer friction points.
What You Will Be Doing:
Serving as a technical point of contact for Elastic customers across the breadth of the Elastic customer journey
Working in a pooled model triaging and taking customer requests.
Providing technical, architectural and best practice guidance.
Understand the breadth of Elastic’s services and support offerings in order to make suggestions to customers based on their use case.
Identify customer friction points through customer interaction and provide feedback on programmatic remediation
Reporting back on common themes in customer interactions to inform how we structure and iterate our customer engagement model.
What You Bring Along:
A track record of technical success in a customer facing environment.
A demonstrable ability to articulate the benefits of modern platforms, software and technology.
Self starter who is able to analyse current processes and develop ideas based on a deep understanding of how customers engage with products.
Willingness to learn the breadth of Elastic’s offering and how customers utilise Elastic in their wider business environments.
The ability to inspire groups both large and small
Ability to learn new technologies quickly.
A background as an engineer or developer who loves working with other developers to get the most out of their deployments.
Working knowledge of the Elastic Stack
Working knowledge of Big Data
Experience working in a growing global organization
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Double your charitable giving - We match donations 1:1 up to $1500 USD (or local currency equivalent)
Up to 40 hours each year to use toward volunteer projects you love.
Embracing parenthood with minimum of 16 weeks of parental leave