Job Information

Red Robin Restaurant General Manager in Gilbert, Arizona

Red Robin is taking extra measures to keep our Team Members safe during this time.

We have enhanced our cleaning and disinfectant standards (Our restaurants are extra squeaky clean!), practice social distancing (every shift, every role), and require Team Members to wear face masks.

Our health policy ensures that Team Members can take the time they need to be well.

We are ramping up opening our dining rooms and are staying plenty busy with to-go and catering.

Apply today to join our team to help Guests build everlasting memories, around their tables and ours!

Restaurant General Manager

The General Manager is the Burger Authority of a single Red Robin Restaurant whether they are on or off the premises. As the Captain of Culture, the GM is responsible for communicating and administering all company policies and procedures. The GM embraces an entrepreneurial spirit and is responsible for all aspects of profit and loss, being the top dog of talent & training, daily execution of safety/sanitation, building maintenance, quality food preparation and a superhero for guests.

At Red Robin, we believe the responsibilities of the GM should also represent our BURGER values:

Bottomless Fun

  • Be THE Maestro of restaurant operations including scheduling, planning, forecasting, and driving sales while being a champion of culture & bottomless fun.

  • Have a cheerful spirit while also influencing and adhering to all company standards and policies including the code of conduct, attendance, uniform and appearance policy.

  • Be the delegator of duties and follow up on tasks while remaining accountable overall for the restaurant and Team Members to make sure our guests continue to love coming to Red Robin.

Unwavering Integrity

  • Do the right thing, even when it’s tough or no one is looking: adhere to federal, state and local laws in addition to company policy, protect company assets, and hold Team Members accountable to these standards.

  • Regulate compliance with work authorization, liquor service, wage and hour laws and break requirements where applicable.

  • Ensure adherence to company cash handling and payment processing procedures.

  • Emphasize safety, sanitation and security awareness, and ensure that Team Members are properly trained to create safe situations.

  • Ensure company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program.

  • Maintain our gold standard following the best practices of the company and brand equity standards to ensure guest satisfaction and profit maximization.

Relentless Focus on Improvement

  • Prepare and conduct performance appraisals and one to ones with Management and Team Members and take any necessary disciplinary action in line with company standards.

  • Since we are always striving to be better, prepare reports and analyze metrics to identify opportunities and act promptly to correct.

  • Regularly measure and evaluate service standards by using various feedback tools to develop and implement plans for continuous service improvement.

  • Optimize profit by scheduling labor efficiently and ordering food and supplies to maintain appropriate inventory, portion correctly, minimize waste etc.

Genuine Spirit of Service

  • Unbridled hospitality and personal connections are in our DNA – build year over year sales by promoting the restaurant locally and ensure guest satisfaction with prompt problem resolution.

  • Ensure complete and timely execution of corporate & local restaurant marketing programs including off premise catering and sales.

  • We believe in a total team mentality, expect to spend limited time performing FOH/ HOH functions including food preparation, cooking, cleaning, serving and greeting our crazy loyal Guests.

Extraordinary People

  • Remarkable people make us better: maintain adequate staffing levels by selecting, on-boarding and retaining Team Members through motivation, recognition, coaching and development.

  • The GM will be the master motivator and mentor to 3-4 salaried managers and approximately 50-75 Team Members.

  • Honor our Team Members by setting performance expectations and monitor training process to ensure quality of training.

  • Require operational excellence, recognize legendary acts of leadership, and develop management staff in all areas of restaurant leadership and Company standards.

  • Be a great mentor by devoting time to train, coach and develop team members by adapting to individual styles and motivational needs.

Recognized Burger Authority

  • Maintain food quality standards for the restaurant – because nobody does burgers as well as we do.

  • Make sure we are the gold standard in taste, quality, and presentation by complying with OSHA, local health and safety codes as well as Company safety and security policies.

  • Ensure that Team Members avoid cross contamination, improper food handling and/or storage practices, etc., through proper training and supervision.

  • Conduct line checks and ensure the cleanliness of the restaurant by adhering to specified standards, passing Health Department audits with exceptional ratings, and training staff on proper sanitation guidelines.

Sounds Great! What’s the catch?

  • Must be at least 21 years of age.

  • Minimum of 2 years full service restaurant experience at a Kitchen Manager or Assistant General Manager level required.

  • High school diploma or equivalent required, some college preferred.

  • Serv Safe certified recommended & state and local alcohol enforcement where applicable.

  • Must be able to work a flexible schedule including opening, closing, weekends and holidays. Must be willing to work 55 hours per week. Reliable transportation required.

Superhuman powers not required, but you should expect:

  • Lifting to 10lbs frequently and up to 50lbs occasionally; Lifting overhead frequently.

  • Color and depth perception required for vision. Needs both near and far vision.

  • Twists and reaches regularly. Grasps objects to move or manipulate them frequently.

  • Stand and walk constantly.

  • Listen to and comprehend Team Members and guests over background & equipment noise.

  • Frequent hand washing required.

  • Exposure to cleaning chemicals, heat and a/c, & freezer.

  • Expect to work with computers, iPad technology for inventory, calculators, copy machines, printers, desk supplies, cash drawers, food products and cooking equipment.

  • Must wear personal protective equipment as required by Red Robin and or mandated by local Health and Safety Departments.

Be better for being here as a Red Robin Manager and enjoy:

  • Flexible work schedules

  • Paid time off

  • Comprehensive 8-week training program

  • Quarterly bonus potential (based off achieving sales and profit goals)

  • 401k savings plan plus a company match w/ immediate vesting

  • Health, vision, and dental insurance plans

  • Referral bonuses for bringing new members to our team

  • 50% discount on Red Robin food and 25% for your family

  • Awesome discounts on great things like computers, cell phone plans, event tickets (concerts, sports, events, etc...) & more!

  • Closed on Thanksgiving and Christmas!

Red Robin is an Equal Opportunity & E-Verify Employer

Company: Red Robin

Req Number: 765362eb6af79512c701351bb6014773

Updated: Sat Sep 25 02:06:15 GMT 2021

Location: Gilbert,AZ