Job Information
Illinois Dept. of Employment Security Branch Manager, Sycamore in Geneva, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12243961
Job Title: Branch Manager
Work Location: Sycamore
Department: Branch Manager
Reports to: President, North Operations
? Full-Time ? Hourly, Non-Exempt
? Part-Time ? Salaried, Exempt
? Salaried, Non-Exempt
Job Summary:
The Branch Manager will manage Teller/CSR Staff, foster a positive environment, ensure customer satisfaction and proper branch operation. Will require initiative and knowledge of Bank services available to customers. Will exhibit a friendly, positive attitude and need to take pride in their work.
This position is not a remote position, nor does it have the option of being a hybrid position.
Work schedule is Monday through Friday and Saturdays as scheduled.
Duties and Responsibilities:
Manages and supervises employees; responsible for directing all operational aspects including customer service and administration.
Accountable for opening and closing of the branch.
Provide training, coaching, development, and motivation to your staff.
Provide customer service and promote customer goodwill by answering customer inquiries and providing general information regarding Bank products and services.
Responsible for scheduling of employees; reviewing employee timecards, editing, correcting, and approving each pay period.
Approve time off requests and confirm coverage in all areas of responsibility.
Maintain and encourage a positive attitude in the workplace to achieve a good working knowledge of company goals.
Conducts annual performance evaluations.
As the Branch Manager, you will need to be able to perform the duties of your Tellers/CSRs so you can provide training and step in when necessary.
Maintain working knowledge of both personal and business electronic banking products (internet/mobile services, cash management, electronic payment solutions, etc.).
Observe suspicious behavior. In the event of a robbery, remain calm; follow bank procedures to safeguard customers and staff.
Adhere to high ethical standards and comply with all regulations/applicable laws.
Participate in community activities to enhance public awareness of the bank.
Ensures the safety and security of customers, employees, and branch assets by following and enforcing all security procedures.
Work to grow the branch and acquire new customers.
Ability to be flexible with work schedule; may require you to be available after hours or on the weekend.
May be responsible for building upkeep/maintenance or work closely with the Maintenance Department.
Knowledge of the Patriot Act
Online Account Opening Maintenance.
New/Modify of existing accounts.
Process all manners of CDs.
Daily Operation projects
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