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Aston Carter Customer Service Trainer (Winchester, VA) in Front Royal, Virginia

Hours:

For this position, the candidate needs to be available between the hours of 9am and 12am to work an 8 hour shift Monday - Friday. NO WEEKENDS

Location:

Winchester, VA

Description:

Coordinate and liaise with Training Facilitation management, operational staff and training supervisors on the coordination of scheduling employee training while minimizing business disruptions. Assist with the collection of data and the preparation of monthly reports. Provide support in the collection of training utilization, and training needs assessments.

Skills:

training instruction, curriculum development, utilization management, Education, Instructor, Teacher, Banking, Mortgage, Origination, Processing, Virtual instruction, virtual, trainer

Top Skills Details:

training instruction, curriculum development, utilization management

Additional Skills & Qualifications:

Responsibilities:

• Provide assistance in handling the scheduling requests by evaluating resources, liaising with Operational Leaders, Recruiting and etc., and making applicable changes to schedules

• Assist with the coordination and execution of the operational planning of training events and meetings, which may include room reservation, staffing, technology, equipment, logistics, and other related issues

• Maintain training system, the on boarding and off-boarding logins for Trainees and Trainers

• Collaborate with trainers/supervisors/leadership to maintain lists for testing IDs, IT requests for training rooms, and prep class items

• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results

• Develop and apply a sound understanding of the business unit’s functions and their relationship to those of other business units

• Represent the business unit in task groups and project meetings to provide availability of resources and planning/scheduling for classes

• Work autonomously within established procedures and practices

• Identify, research, and document operational correlations, administer operational workflow and functions, and lead portions of projects that are routine within the business unit or function

• Research and synthesize data; present conclusions and recommendations to management

• Prepare summaries, analyses, reports, charts, graphs, instructions, memoranda and manuals/reference materials for benchmarking purposes or for inclusion in required EOM reports and other ad hoc reports

• Perform other duties as assigned

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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