Job Information

Small Business Administration Supervisory Program Support Specialist in Fort Worth, Texas


You will serve as a Supervisory Program Support Specialist for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Processing and Disbursement Center - PDC in Fort Worth, Texas. This position supervises daily operations, processes, and procedures to ensure loan applications and legal documents are correct, complete, and handled in a timely and efficient manner. The position is also responsible for the distribution and balance of workload to employees.


As a Supervisory Program Support Specialist at the GS-0301-9, some of your typical work assignments may include: Supervise daily operations, processes, and procedures to ensure loan applications and legal documents are correct, complete, and handled in a timely and efficient manner. Analyze and monitor all processes and procedures to ensure maximum production and quality by subordinates and the department. Prepare staffing and production reports reflecting the level of performance obtained and the capacity on individual and departmental basis. Makes recommendations for policy and procedural changes to enhance the department's overall functionality and increase efficiency, productivity and improve quality standards. Monitor and reconcile relative reports to ensure the IRS transcript ordering process is accurate and complete. IMPORTANT NOTES: This is a Cadre position, which is a competitive service status position with a full-time seasonal work schedule. Although highly unlikely, depending on the level of disaster activity, you may be placed in a non-duty status if there is insufficient work. This would be extremely unusual and has not occurred in numerous years. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to twelve hours a day). By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. The PDC Ft. Worth, TX location is conveniently located near the Dallas-Fort Worth International Airport and DART/TRE Station. In addition, employees are eligible to apply for transportation subsidy to utilize the local DART/TRE bus/rail transit system. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This position is also being announced under Delegated Examining Procedures, announcement # DE-21-010-PDC-10969376, open to the general public.


Conditions of Employment


Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.

Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. Time-In-Grade Requirement:

GS-9: Must have held grade GS-7 for 52 weeks You may qualify based on experience, education or a combination of both. Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.

You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-9: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-7 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following: Making decisions based on reconciliation of complete Federal Income Tax Returns to accept or reject personal and business IRS Tax Authorization request forms; AND Conduct compliance reviews utilizing multiple web-based processing/reporting systems; AND Analyzing Federal Income Tax Returns of individuals or businesses to determine the presence of other affiliated entities; AND Leading or supervising projects, or a team of employees; AND Communicating or collaborating with internal or external departments or agencies in joint efforts to meet a goal. In addition to the above specialized experience for the GS-9 level, applicants must indicate proficiency in utilizing Microsoft Office programs, such as Word and Excel on their resume. OR


If qualifying based on education, you must submit transcripts by the closing date of this announcement or you will not be found eligible. GS-9: Must have a master's or equivalent graduate degree in a related field or 2 full years of related progressively higher level graduate education leading to such a degree. OR A combination of experience and education as indicated above. Qualification Standards:

Additional Information

If selected for this position, you will be eligible for benefits. The above link is provided for your reference to explore the major benefits offered to most Federal employees.