Lincoln Financial Group Customer Service Representative - RPS in Fort Wayne, Indiana
Alternate Locations: Fort Wayne, IN (Indiana)
Relocation assistance is not available for this opportunity.
About the Company
Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.
Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.
Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.
As a Customer Service Representative, you will be responsible for answering incoming phone calls from a variety of customers in a dynamic self-service and assisted service environment. You will serve as a direct point of contact for customers ensuring that good customer relations are maintained, and customer inquiries and concerns are resolved fairly and effectively.You will demonstrate independence and ownership by instilling confidence and inspiring optimism in our callers through clear, professional communication and timely issue resolution.
The hours of this position are Monday through Friday 11:15 a.m. – 8:00 p.m. The training hours will be 8:00 a.m. – 5:00 p.m. for the first 6–10 weeks.
Communication and Customer Service
Answers inquiries from customers on retirement plan services
Explains processes and procedures associated with multiple products and markets to customers and distribution channel partners
Performs research to respond to customer inquiries
Provides accurate, timely information meeting the customer's needs through problem resolution
Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs
Escalates client service issues or concerns to senior team members and/or management
Maintains customer confidentiality while complying with privacy regulations
Completes routine adjustments and corrections to client contracts
Completes fund transfers and allocation adjustments as requested
Documents customer interactions in appropriate system(s).
- High School diploma/GED or minimum Associate’s Degree in lieu of required experience
0-1 years of experience, preferably in a customer service environment
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to work with others in a team environment
Demonstrates the ability to use sound judgment and discretion regarding confidential information
Demonstrates ability to work in a fast-paced environment
Demonstrates strong interpersonal skills with a collaborative style
Demonstrates strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.)
A demonstrated track record of consistently meeting and/or exceeding performance expectations
Possesses a bias for action and avoids workplace distractions
Drives tasks to completion
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.