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Kforce Teams Administrator/Client Specialist in Farmington, Connecticut

Kforce's Farmington, CT based client is looking for two Teams Administrator/Client Specialists on a long-term contract basis! The Teams Administrator/Client Specialist is part of the team that is responsible for the technical aspects of existing collaboration services. Key Job Responsibilities:

  • Resolve escalated problems experienced from the service. Investigate root cause for incidents and oversee corrective action

  • Escalate to management as required

  • Provides support, (administration, maintenance, monitoring, backup, contingency), for multiple messaging and collaboration technologies

  • Identifies and participates in improvement opportunities spanning service delivery, user experience, security, etc.

  • Performs root cause analysis of critical outage and incidents, engineer permanent solutions, and coordinate implementation

  • Monitor daily operations to ensure continuity of service

  • Participate in planning system upgrades of the Skype for Business on premise servers

  • Manage and monitor the O365 Teams and Skype for Business on premise environment

  • Develop solutions to end user issues

  • Participate in efforts with Cyber and Technical Architecture groups to certify new collaboration capabilities

  • Support technology evaluations of new features and functions

  • Support and enhance point to point voice and video

  • Participate in delivery of video integration with the on premise Polycom Bridge

  • Participate in projects designed to enhance the service

  • Ensure changes, incidents, and new releases to the service are managed to expectations

  • Suggest and participate in implementation of new processes as process gaps are defined and service matures

  • Participate in operational reviews and other service metrics as required

  • Bachelor's degree in Engineering, Computer Science, IT, or related field or equivalent experience

  • Must have a minimum of 4 years of experience implementing and managing Skype for Business service in a multi-site, geographically-distributed enterprise employing Azure Active Directory

Experience must include:

  • Experience with both on premise and O365 Teams deployments

  • Solid understanding of Azure Active Directory and networking

  • Powershell scripting skills

  • Experience with voice and video integrations

  • Willing and able to participate in 24/7 rotation

Desired Skills:

  • Experience with O365 GCC-High

  • Experience with Exchange administration

  • ITIL certification

  • Experience with enterprise data centers, networking and firewalls

  • Office 365 Directory Synchronization tool (DirSync)

  • Active Directory Federated Services (ADFS)

  • Microsoft Azure Active Directory Connect tool (AD Connect)

  • Understanding of Mobile Device Management concepts and technology

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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