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Optum Manager, Laboratory in Everett, Washington

Laboratory Manager

Optum Healthcare is now offering qualified candidates an opportunity to join our team as a Laboratory Manager. Our company values innovative problem solvers, promotes personal and professional growth and provides a supportive working environment that affords all team members a healthy work/life balance

The Laboratory Manager will be responsible for managing Laboratory Services by leading, planning and developing, and organizing the strategic and operational aspects of the department, ensuring the effective delivery of top quality health care and service to TEC’s patients. Contributes to the successful operation of the department by establishing priorities, removing obstacles, resolving problems, managing performance metrics, and identifying and recommending process improvements. Directly supervises, mentors, develops and evaluates both the Laboratory Services Supervisors and Client Services/CLPR. Monitors department performance for compliance with accreditation, legal and other regulatory requirements. Acts as liaison between Administration, physicians, staff, employer representatives, and patients.

ESSENTIAL DUTIES & RESPONSIBILITIES: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

Management

  • Direct work of staff, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of staff.

  • Conduct and document annual performance evaluations.

  • Responsible for scheduling; including timecard and PTO management in PeopleNet, and assure appropriate staffing coverage during weekdays, weekends and holidays.

  • Monitor skill development of staff and provides mentoring as necessary to ensure proper work practices.

  • Investigate and respond to patient and departmental concerns. Responsible for tracking and resolving Culture of Excellence incidents.

Operations

  • Develops, recommends, and administers departmental policies and procedures consistent with the provision of high-quality laboratory standards and performance and in accordance with CAP standards

  • Monitor Laboratory Services staff Continuing Educational Program requirements.

  • Manage Laboratory Services purchasing needs and inventory of departmental supplies, including evaluations of new products.

  • Manage maintenance of equipment with Biomed Services.

  • Monitor Competency Program and adherence to safety guidelines, and TEC laboratory and state guidelines including Corporate Compliance regulations.

  • Act as liaison between Laboratory Director and Laboratory Services staff.

  • Incorporate Lean Concepts into new Lab designs

Duties listed below are integrated into all job functions:

  • All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous and respectful manner toward fellow employees, physicians and patients.

  • Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor.

  • Performs all duties in a manner which promotes and supports the Core Values and Compact of The Everett Clinic.

  • Integrates Lean principles, practices and tools to improve operational efficiency, reduce costs and increase customer satisfaction.

  • Frequently must follow written and oral instructions as well as complete routine tasks independently.

  • Completes annual compliance training on HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements.

  • Ensures confidentiality of patient information following HIPAA guidelines and TEC policies.

  • Attends training to meet requirements of the job position and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I and other state/federal regulations.

QUALIFICATIONS:

Knowledge, Skills & Abilities : Note that these requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.

Knowledge: A comprehensive understanding of lab test ordering is necessary. Working knowledge of organization policies, procedures, and systems. Knowledge of managerial practices and principles.

Skills: Must have good professional communications and interpersonal skills. Requires strong organizational skills to set priorities and ability to work with high degree of accuracy and attention to details while responding to tight deadlines and multiple priorities and demands. Proficient skill in Word, Excel and lab computer applications. Exceptional organizational skills and ability to prioritize.

Education : BS in Medical Technology or other Applied Sciences. MBA preferred

Experience : Minimum of 6 years Medical Technology clinical lab experience.

3 years Supervisory experience.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work. (SM)

  • Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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