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Laboratory Corporation of America Customer Service Representative - Medical Data Entry in Englewood, Colorado

Are you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month. If you share our passion for strengthening physician care, please apply for the STAT Support Representative position!

LabCorp is seeking a Customer Service Support Representative to join our STAT lab in Englewood, CO. This position will work on the STAT team accessioning specimens and manager the call out with results to physician offices, hospital laboratories, and internal departments to ensure that STAT labs are handle effectively and efficiently. The ideal candidate will be passionate about Customer Service and motivated to work with a patient focused team in an innovative company.

The shift for the position will be Monday - Friday, 12:30pm - 9:00pm.

Job Duties/Responsibilities

  • Prepare laboratory specimens for analysis and testing

  • Unpack and route specimens to their respective staging areas

  • Accurately identify and label specimens

  • Properly prepare and store excess specimen samples

  • Data entry of patient information in an accurate and timely manner

  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures

  • Inquire, clarify, and confirm customer requirements and understanding of the solution

  • Provide additional customer education and information as needed

  • Work in multiple databases to research complex issues and questions

  • Notify clients of test results in a timely and accurate manner

  • Review test forms for accuracy and report any discrepancies

Requirements

Requirements:

  • High School Diploma or GED equivalent required

  • Associate's or Bachelor's degree highly desired

  • Prior healthcare industry, such as a physician's office or a hospital highly is a plus

  • Ability to accurately identify specimens

  • Experience with Salesforce.com and/or Laboratory Information Systems is preferred

  • Strong verbal and written communication skills and excellent ability to listen and respond

  • Must be courteous with strong customer service orientation

  • Knowledge of Microsoft Office suite is required

  • Excellent multitasking abilities required

  • Experience working in a team environment

  • Strong data entry and organizational skills

Shift

1

Schedule

Monday to Friday 12:30pm - 9:00pm

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

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