Job Information

Texas Tech University Health Sciences Center – El Paso Patient Services Specialist (Transmountain) in El Paso, Texas


Extended Job Title:

Patient Services Specialist (Transmountain)

Org Level 1:

Texas Tech Unv Hlth Sci Ctr El Paso

Position Description:

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID:


Travel Required:


Major/Essential Functions:

  • Prepares and updates patient information

  • Responsible for responding courtesously and efficiently to all incoming calls and schedules patients in the CB Appointment system at a secondary level

  • Prepares daily schedule of patient appointments and notifies clinical staff of changes

  • Responsible to reschedule missed appointments at Provider’s request. Responsible for setting up follow up appointments

  • Responsible for maintain patient abreast of their insurance coverage information

  • Responsible for collecting payments from patients

  • Responsible for Processing and arriving patients into the appropriate outpatient clinic

  • Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients

  • Performs related job functions to meet departmental goals and objectives

Grant Funded?:


Minimum Hire Rate:

Compensation is commensurate upon the qualifications

Pay Basis:


Work Location:

El Paso

Preferred Qualifications:

  • Electronic Medical Records(Cerner) and Centricity knowledge; Phreesia; RMS/ Health Plan Web Portals

  • Bilingual (English/Spanish)

  • Knowledge of Insurance Health Plans and Network Provider enrollment


HSC - El Paso


Transmountain Practice Admin Elp

Required Attachments:

Resume / CV

Job Type:

Full Time

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group:

Research Technicians

Occasional Duties:

  • Assists patient with applications and insurance forms as indicated



EEO Statement:

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications:

  • A High School diploma or GED

  • 1-year Customer Service, office or related experience

  • Additional education may substitute for the experience requirement

Does this position work in a research laboratory?:


Jeanne Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: