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Marriott Senior Spa Receptionist in Edinburgh, United Kingdom

Job Number 22006044

Job Category Rooms & Guest Services Operations

Location Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom

Brand Sheraton Hotels & Resorts

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

The award winning One Spa has an exciting opportunity for a Senior Receptionist.

Regarded as Europe’s most advanced city spa One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort, pamper and relax.

This exciting role will see you supervising the reception team to deliver outstanding service levels in retail and membership sales.

We are looking for a hands-on experienced candidate, who has a strong customer service background in spa and/or hospitality. Experience working in a luxury environment is an advantage. If you are looking to develop your career in Spa Management, this could be the ideal opportunity for you.

The role is a full time, permanent position, working 40 hours per week across 7 days, to include weekends and involves Early and Late shift cover with the earliest start time of 6am and the latest finish time of 10.30pm as well as duty manager shifts overseeing the entire spa operation.

Responsibilities:

Working with the spa management team, the role involves supervision and development of the Spa Reception and Spa Attendants, ensuring that all operational procedures, codes of conduct and standards of appearance are adhered to by all. Ensure that bookings are made to maximise the business and aim to give all clientele the best possible service.

You will be leading, supporting and motivating the Spa Reception and Spa Attendant Team. You will also demonstrate initiative at all times and project a pleasant, positive and professional image.

This is a hands on role where you will also be responsible alongside the teams for welcoming guests, answering spa enquiries, cash handling and observing set standards.

You will ensure that you have full liaison with all team members of the Spa & Hotel departments, you will have strong communication, organisational and team working skills and work to impeccable 5 star standards. You will be expected to also cover Duty Manager shifts overseeing the entire spa operation.

Attributes Required:

  • Previous experience in leading/supervising a team

  • Previous experience in a client facing role within a luxury five star environment a distinct advantage

  • Experience of working with hotel/spa booking and scheduling software

  • Excellent written and spoken English

  • Flexible and adaptable approach to working hours

  • Impeccable personal presentation

  • Excellent understanding of client care and five star standards

  • Genuine interest in holistic spa philosophy

  • Committed, enthusiastic, organized and customer focused

  • Ability to work reactively and proactively

  • Ability to work as part of a dedicated and passionate team

Benefits

In return we offer:

  • Complimentary meals on duty

  • Laundry of your work uniform

  • Travel discounts within Marriott International properties, including for your friends and family

  • 20% food and beverage discount when you travel

  • 50% discount in our own One Square Restaurant and Bar for you and up to 5 guests

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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