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Michigan State University Junior Analyst / Information Technology Professional in East Lansing, Michigan

Job postings

Junior Analyst / Information Technology Professional

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    Back to search results Apply now Job no: 739308

Work type: Support Staff

Pay Grade:11

Major Administrative Unit / College:Information Technology Services

Department:Msu It Client Experience 40000843

Sub Area:AP- Professionals

Salary:Salary Commensurate with Experience

Location: East Lansing

Categories: Information Technology, Administrative Professionals- AP, Full Time (90-100%), Union

Working/Functional Title

Junior Analyst

Position Summary

Provide front‐line operational coordination for the “workstation and mobility services” (WMS) function responsible for workstation setup, support, management, and decommission. Works as a team player, triages incoming customer requests, and handles customer escalations. This may include working with university stakeholders to configure, and distribute assets to meet business objectives; tagging, managing, and decommissioning assets.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.

Unit Specific Education/Experience/Skills

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associates Degree in computer technology or information systems, with coursework in an information technology specialization related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelors Degree in computer technology or information systems, with coursework in an information technology specialization related to the area of employment; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

Desired Qualifications

Experience with imaging, asset management, and backup software: working with vendors; managing workstations in a complex environment (both Windows and iOS); exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with customer groups; ability to work collaboratively in a team environment; ability to work under pressure and consistently meet deadlines; curiosity in new & emerging technologies.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Required Application Materials

Resume and Cover Letter

Together-we-will Statement

The university is requiring all MSU students, faculty and staff to be vaccinated against COVID-19 with limited exceptions. Learn more at:https://msu.edu/together-we-will/

Special Instructions

Three professional references knowledgeable of your work.

Work Hours

STANDARD 8-5

The Bidding Eligibility ends on 10/19/2021 at 11:55 PM

Advertised: Oct 13, 2021 Eastern Daylight Time

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