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Aston Carter Customer Service Representative **REMOTE--MUST BE IN LANSING AREA** in East Lansing, Michigan

A call center in Lansing is looking for customer service representatives. No call center experience required! Position will be remote--just have to be able to pick up equipment from Lansing office.

Shift: Monday - Friday, must be available from 8am-7pm.

Answer inbound calls providing education, enrollment, and helpline services. Process enrollment forms received. Document all calls received in systems. Report system issues, concerns, or discrepancies.

  1. Responds to enrollment, eligibility, or helpline services calls and questions, mails information in response to requests, and refers callers or their concerns to the appropriate department and documents the call in the appropriate systems.

  2. Educates beneficiaries on managed care or other programs.

  3. Verifies enrollment and case information in CRM. Maintains updated knowledge of plans and providers that are available to beneficiaries.

  4. Assists beneficiaries in enrolling/disenrolling in plans, and in selecting a Primary Care Provider, including entering enrollments into the appropriate system. Answers caller questions about completing applications.

  5. Reviews enrollment forms for accuracy and completeness.

  6. Assists beneficiaries with attestations and/or exemption forms in compliance with requirements. Sends necessary letters to beneficiaries.

  7. Maintains updated knowledge of the project.

  8. Assists with on-the-job training for employees as necessary.

  9. Raises issues of concern and/or problems to the attention of the Lead Client Service Representative, Supervisor, or

Call Center Manager.

  1. Meets all standards established for the position as outlined in the attached performance criteria.

  2. Performs other duties as may be assigned by management.

    About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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