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Nuance Clinical Associate in Durham, North Carolina

The Clinical Associate will work in close partnership with the Clinical Operations Specialist to support expansion of Dragon Ambient eXperience virtual documentation services for new specialty customers.

The individual will focus on clinical documentation and provide high quality documentation support to our customers. As we go-live with new clinicians, ensure clinical documentation meets our quality standards.

Responsibilities:

  • Work closely with DAX leadership team to expand virtual documentation services to new specialty customers.

  • Partner with DAX product team to develop, review, and deploy standardized documentation to be used across a specialty and/or practice.

  • Provide clinical documentation for client go-lives to set initial documentation expectations with new customers.

  • Define new business processes as business evolves.

  • Lead prescriptive deployment of DAX services to new accounts and act as champion for Nuance technologies.

  • Communicate with DAX customers to resolve quality or workflow concerns, adapt service delivery to meet customer requirements.

  • Provide documentation feedback to Quality Documentation Specialist (QDS) during and post implementation in conjunction with DAX QDS Training team.

  • Collaborate with DAX Training team to develop QDS training materials and to provide subject matter expertise for other teams.

  • Complete quality checks for initial documentation and ensure smooth handoff to formal Quality Assurance.

  • Responsible for security of products, tools, and processes under Clinical Associate’s purview.

  • Embody and live the Nuance core values.

Qualifications & Required Skills: - Bachelor’s Degree or equivalent experience

  • Professional experience in clinical documentation (scribe, MA, tech, coder, admin, etc.)

  • Experience with Athena, Epic, Allscripts, Cerner, Nextech or EMA.

  • Ability to multi-task with attention to detail.

  • Experience in training scribes or managing a scribe program.

  • Advanced verbal and written communication skills.

  • Strong work ethic.

  • Ability to consistently meet deadlines.

  • Innovative trouble shooter, consistently strives for process improvement.

  • Exceed customer expectations.

    #LI-Remote

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

    Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.

Nuance Communications (http://www.nuance.com/) , Inc. (Nuance) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people’s ability to help others.

We’ve pioneered speech technologies, natural language understanding, and machine learning for more than 20 years – and have 3000+ patents to prove it. When you join Nuance, you become part of our mission to positively transform the way people, work, connect, and interact. We are a trusted, full-service partner to the world’s leading financial, healthcare, telecommunications, retail, and government organizations, who rely on us to deliver transformative outcomes that help them push the boundaries of what’s possible.

Check out our team Life at Nuance (https://www.nuance.com/about-us/careers/life-at-nuance.html) !

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