Trulioo Implementation Specialist, Dublin in Dublin, Ireland
Join an established, scaling and award-winning team at Trulioo (Truly-you)! Recognized as a ?CNBC Disruptor 50 Company? in 2019 and 2020, ?Technology Pioneers? by the World Economic Forum, ?Emerging Company of the Year? by the BC Tech Association, and KNOW Identity?s ?Industry Leader of the Year!?
We are a Silicon Valley-funded tech company solving the problems of trust and safety online. To realize that goal we?ve built the world?s leading identity verification platform, enabling instant verification of 5 billion people and 330 million businesses in more than 100 countries through a single API. Hundreds of businesses worldwide depend on Trulioo GlobalGateway to help streamline and scale their customer onboarding, fraud prevention, and compliance operations across the world. With offices in Vancouver, San Francisco, and Dublin, we?ve fostered a world-class team committed to building trust online. Our competitive advantage is, and always will be, our people.
Reporting to the Manager of Customer Success, the Implementation Specialist is responsible for onboarding and providing technical and business support to our enterprise clients and partners. This is an exciting role at the heart of our business and that works in close collaboration with multiple departments, including Product Management, Sales, Account Management, Data Science, and our Engineering team. We are looking for technically sound, team-oriented, business savvy, and passionate individuals looking to have an immediate impact on a rapidly growing industry disruptor.
Primary Duties and Responsibilities:
Provide an exceptional customer service experience to ensure Trulioo maintains our position as the leading trusted expert in Identity Verification
Become the technical subject matter expert (SME) for Trulioo?s GlobalGateway
Experience in supporting developers integrating API and SDKs, including answering technical questions, or equivalent software development experience.
Manage and monitor the beta testing of new product features and enhancements
Collect, diagnose and summarize application issues and escalate to relevant stakeholders internally
Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs
Interpersonal skills, product knowledge and expertise are critical to responding to daily customer-centric activities
Respond to all internal/external stakeholder questions and concerns with a high level of professionalism
Collaborate with other departments, including Product, Development, DevOps, and Management, to build customer feedback loops and drive constant improvement.
Document customer communications and recurring technical issues to support product quality programs and product development
Contribute to Support Knowledge Base Articles and FAQ?s
Contribute to customer success initiatives when needed
In-depth knowledge of and experience with integrating and supporting development using a variety of RESTful and/or SOAP APIs
Working experience with troubleshooting mobile/web app SDKs
Basic understanding of relational database management systems and how they integrate with applications
Ability to think critically, troubleshoot proactively and solve complex problems
Capability to excel in a data-driven, metrics-oriented environment
Overall technical savvy with demonstrated ability in work in a small team setting, owning complex technical projects with international scope
Strong aptitude with an ability to learn new technologies quickly
Strong customer service orientation with excellent listening, verbal, and written communication skills
Strong problem-solving skills with the ability to effectively prioritize and execute tasks while under pressure
Meticulous attention to detail
Written and verbal English proficiency
Education and Experience:
Post-Secondary Degree in the in a relevant subject or equivalent level of technical experience and skills
Must have a minimum of 3 years experience in a role building, supporting and troubleshooting front-end SaaS applications
Exposure to tools and services that help customers meet compliance obligations
Working at Trulioo
A great place to work! Trulioo offers a fast-paced, dynamic, inclusive work environment where all employees have an impact. You will be challenged to achieve, develop, and grow as part of a hyper-growth company.
We offer you the opportunity to make a difference and create a better world by revolutionizing how technology, trust, and identity intersect online. We are on a mission to make sure no one is left behind and everyone has the opportunity to participate fully in the modern digital economy. In order to do this well, diversity and inclusion have always been fundamental to our mission, our culture and our life. Trulioo is proud to be an equal opportunity employer and our commitment to inclusion across race, gender, age, religion, identity and experience connects us with the customers and communities we serve, attracting top talent and passionate changemakers across the globe. Our mission matters ? for billions of people everywhere. At Trulioo, we truly believe ?everyone is someone? and we invite you to join our mission and celebrate the positive change we are making in the world.
Trulioo offers competitive compensation and benefits package including vacation and learning opportunities and programs. We value our employees and have created a flexible and friendly work environment where everyone can succeed and grow with the company! We are team-driven, collaborative, and accountable to one another.
Trulioo is a growing company and while we thank everyone in advance for considering us, only those who are being considered will be contacted. For this position, you need to be legally authorized to work in Canada. We collect your full name, email address, phone number, and home address for the purpose of reviewing your application and establishing a possible employment relationship with you.