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City of Hope Resource Coordinator in Duarte, California

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary

The City of Hope Lobby Ambassador provides a high level of customer service to assist with meet and greet, mobility, wayfinding, directions, transportation via electric cart, and connecting patients and families to City of Hope resources. The Lobby Ambassador is the liaison between the external environment, valet parking area and the patient registration area and/or hospital destination of the patient. The Lobby Ambassador provides wayfinding and transportation services by greeting patients/families who are arriving on the Duarte Campus. In addition, the Lobby Ambassador may use an electric vehicle or wheelchair to move the patient from a parking lot or valet area to hospital or outpatient destination. The Lobby Ambassador delivers services with a high level of engagement, interpersonal skills, safety acuity, and City of Hope values.

Key Responsibilities include:

  • Meets, greets and assists patients, guests and colleagues with way finding (providing directions), obtaining various resources and providing minimal transport.

  • May conduct and explain the intent of screening

  • Practices appropriate health and safety protocols

  • Conduct screen: temperature checks, questions regarding travel, personal

  • Follows all requirements related to personal protective equipment, cleaning and distancing

  • Post-screen, direct staff and visitors accordingly

  • Assist with coordinating multiple resources in a timely manner

  • Monitors assigned door entrances/exists

  • Ensure satisfaction by listening, requesting information, asking questions, and escalating issues to appropriate individual

  • May transport patients to and from the designated departments/areas

  • Conducts periodic checks on individuals in the waiting areas/lobbies and provide visual inspection of areas to determine if any safety/housekeeping concerns need to be reported to leadership

  • Ensures that patient and business confidentiality is maintained at all times.

  • Demonstrates a willingness and ability to help others at all times.

  • Follows site specific safety and security procedures.

  • Practices preventative safety procedures as set forth by hospital, including safe lifting techniques.

  • Performs other duties as assigned/necessary

Basic education, experience and skills required for consideration:

  • High School Diploma

Preferred education, experience and skills:

  • Currently enrolled in nursing school (LVN or BSN) or currently enrolled in a clinical education program

Additional Information:

  • To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021. Compliance is a condition of employment.

  • Multiple positions available

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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