Blue Cross and Blue Shield of Illinois, Montana, N Member Care Coordinator in Downers Grove, Illinois
This is a union role out of our Downers Grove office (DuPage County) This is also a Remote/Telecommuter role - Must not live more than 60 miles from the Downers Grove or Chicago office
BASIC FUNCTION:This position is responsible for contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans, responding to inquires from members, and supporting the clinicians in the Medical Management department with their provider and member activities.JOB REQUIREMENTS:* Bachelor of Social Work or Psychology OR LVN, LPN with 1 year experience in managed care systems OR RN OR 3 years care coordination for a state managed or waiver program OR 3 years managed care systems experience.* Knowledge of medical terminology* Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs* PC proficiency including Microsoft Office applications* Customer service skills* Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical issuesPREFERRED JOB REQUIREMENTS:* OB experience* NICU experience* Pediatrics experience
Relocation assistance will not be provided for this position.Sponsorship will not be provided for this position.
Location: IL - Downers Grove
Activation Date: Thursday, June 23, 2022
Expiration Date: Thursday, September 1, 2022