3M Customer Service Representative for Separation and Purification Division - 3M in Diegem, Belgium
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
At 3M, we apply science in collaborative ways to improve lives. With $33 billion in sales, our 93,000 employees connect with customers all around the world.
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas.
Here, you can apply your talent in bold ways that matter.
3M is looking for several “Customer Service Representatives” for his Separation and Purification Market located in Diegem - Belgium
To be responsible for coordinating and handling Customer Service activities for the West European Separation and Purification customers within the Health Care Business. To promote and improve customer satisfaction by delivering world-class Customer Service solutions and driving pro-active customer engagement.
Major Duties and Responsibilities
Handles customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, freight and quality claims, payment deductions or discrepancies, and other related policies and procedures.
Handle customers from multiple countries (depending on language skills) - with fluency in the local customer language
Works proactively with Key Accounts to build customer intimacy, identify improvement initiatives and maximise overall service performance.
Reviews purchase order requirements to ensure compliance with 3M terms and conditions.
Conducts service process analysis and drives cycle time and OTIF improvements.
Work closely with internal teams from Sales & Marketing, Supply Chain, Complaint Handling and other support functions to proactively manage customer requirements
Required Skills and Qualifications
We are looking for an enthusiastic person with the following competencies:
Native speaker or fluent in English combined with a fluency in German and another additional language being French, Spanish or Italian.
Experienced in customer service
Customer first mindset – ability to interpret customer requirements and translate into internal actions
Team player, persistent and results oriented
Good communication skills and ability to present professionally and confidently (both via telephone and face to face)
High affinity to use software solutions – including SAP and Salesforce (or similar)
Well organized and independent at dealing with complex issues
Eager and capable at improving service and logistics processes
Our contribution to your success:
At 3M, you can grow by doing challenging tasks with a leading global business and be rewarded for your efforts. Achieving excellence in the work that matters to you contributes to the success of 3M and your personal success. 3M offers also an interesting salary package and benefits.
Development is key in our organization, so as part of your training plan you will be able to visit the countries that you are serving in order to get to know the customers and the internal 3M organization.
Information about the market and application:
If you are interested in these positions, please visit our website (www.3M.be) to learn more about the Separation and Purification Market and if you want to apply, please go to www.3M.be/careers and search for the vacancy number R00998201 and apply!
Separation and Purification Division (SPSD)
3M Separation Purificiation Sciences Division offers innovative products and solutions to customers in Biopharma, Industrial and Food Service Markets in order to improve the life conditions on ear
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
At 3M, we apply science in collaborative ways to improve lives daily. With $32 billion in sales, our 96,000 employees connect with customers and other diverse 3Mers all around the world.