Job Information

Cornerstone onDemand Senior Business Operations Manager - Remote (United States) in Detroit, Michigan

As a Business Operations Senior Manager, you will play a key role in managing enterprise-wide cross functional projects and programs, serving as a bridge between business and IT stakeholders, as well as third-party vendors, as we integrate our business systems. In this role, you will be expected to manage several projects across multiple teams and departments as well as document business requirements, use cases, and end-to-end process flows. Additionally, you will work with your business operations team ensure outcomes are aligned with our overall corporate strategy and goals.

In this role you will…

  • Partner with functional operations leaders to support strategic roadmaps and serve as a bridge between functional stakeholders, IT leaders, and 3rd party vendors

  • Assist business stakeholders in creating requirements documentation, end-to-end process flows, use cases and validate that they are in harmony against broader business and IT strategies

  • Help establish program standards and governance with an emphasis on project documentation

  • Build project plans, monitor project plan deviations, and assist in the development of corrective action plans

  • Provide overall communication and interface with all areas affected by the project including cross-functional stakeholders, sponsors and vendors

  • Able to work with all levels in the organization and feel comfortable presenting and leading meetings with Director/VPs

  • Proactively drive results by owning the portfolio of projects, managing risks and issues, and leading projects to achieve desired goals while keeping cross functional teams accountable to business objectives

You have what it takes if you have…

  • Bachelor’s degree or equivalent work experience

  • 5+ years of relevant work experience in project/program management with cross-functional teams

  • Strong third-party vendor/relationship management experience

  • Proven ability and desire to dive into details with different functional groups in order to map out end to end business processes and document business requirements

  • Sound understanding of business processes, ideally in a SaaS environment, and experience with business applications (e.g., Salesforce, Apttus, Marketo, Netsuite, etc.)

  • Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion

  • Strong organizational and communication skills to adequately lead project management activities for concurrent projects

  • Background in agile and/or traditional delivery methodologies with proficiency in project management tools (e.g., JIRA, Smartsheet, etc.)

  • Ability to drive alignment across competing point of views and influence stakeholders across the company to achieve the desired outcomes

  • Adept in project documentation best practices (i.e. business requirements, end to end process flows, test plans, etc.)

  • Flexible, able to adapt to changing situations and open to trying alternative solutions

  • Ability to build solid relationships across the organization with a variety of personalities

  • Have strong problem-solving skills and a solution-based approach

Extra dose of awesome if you have…

  • Consulting experience and involvement in org-wide business transformation initiatives (e.g., M&A, system integrations, system implementations, etc.)

  • One or more standard project management certifications (PMP, PMI-ACP, CSM, CSP, SPC)

  • Finance or accounting background

  • Experience at a matrixed organization with $1B + in revenue

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at