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Detroit Institute of Art Guest Sales Associate in Detroit, Michigan

JOB TITLE: Guest Sales Associate

DEPARTMENT: Front of House Operations

REPORTS TO: Guest Sales Supervisor

CLASSIFICATION: Full-Time , Non-Exempt

GENERAL SUMMARY

Under the direction of the Guest Sales Supervisor , the Guest Sales Associate will be responsible for processing admissions, ticket sales, and all aspects of membership sales.

ESSENTIAL FUNCTIONS

  • Execute all aspects of the visitor admission check- in process.  

  • Perform all Call Center duties to include events and programming support.  

  • Be knowledgeable of all museum daily and future events and activities to provide support to internal and external inquires.   

  • Sell and upsell memberships to generate revenue to meet departmental goals as set forth by the Guest Sales Manager  

  • Be responsive in addressing members and individual guests with unique inquires or concerns   

  • Maintain confidential and accurate records of all financial transactions  

  • Perform other duties as assigned  

    QUALIFICATIONS

    EDUCATION AND EXPERIENCE

    Two (2) years of college, associate degree, or equivalent experience in sales or customer service, cash handling, and/or call center experience. Additional years of experience may be substituted for degree requirement.

    KNOWLEDGE, SKILLS AND ABILITIES

  • Communication skills

  • Able to express empathy with internal and external customers

  • Forward thinking to better anticipate guest needs

  • Ability to excel in a high, fast-paced environment

  • Problem solving skills; ability to independently assess situations and determine best course of action

  • Accuracy and detail orientated

  • Mastering sales performance

  • Ability to multi-task

  • Organizational skills

  • Strong team player

  • Dependable and reliable

  • Ability to learn independently and proactively

  • Ability to work occasional weekend and evening hours for special events (If needed) .

  • Must be proficient in latest version of Office 365, including SharePoint, Word, Power Point, Outlook, and Excel.

  • Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.

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