Co-op services Credit Union Quality Assurance Analyst III (Contract to Hire - Manual) in Des Moines, Iowa
Company Pandemic Response
Ensuring the health and safety of everyone that works at CO-OP is of primary importance to us. The majority of our organization continues to be in a work-from-home status. This allows for better social distancing practices for those of our employees that do remain in our office locations. We continue to work diligently to maintain everyone’s health and safety by keeping the facilities clean, having everyone screened for temperatures upon entry and providing information about symptoms and what to do if employees feel sick. Our COVID response team has been working tirelessly since March and continues to provide transparent communication around COVID cases and re-entry plans.
We are seeking a talentedQuality Assurance Analyst III to carry out all quality assurance processes; developing test plans and test cases from functional specifications and business requirements, executing test cases, tracking software defects and verifying the software fixes. This includes integration, system, regression and UAT. This role partners closely with business analysts, software development and the stakeholders of the business. It is essential to ensuring on-time and on-budget delivery of new and enhanced business capabilities that meet or exceed expectations.
What You Can Look Forward to
Work closely with analysts, developers and engineers to write test plans, estimates and schedules to support project and product releases.
Execute test cycles that follow best practice standards, (both manual and automated) producing documented results that determine the release readiness of products or features.
Facilitate problem solving and troubleshooting of quality issues. Champion effective defect management best practices.
Proactively pursues development opportunities and show expected progress on learning plan.
Utilize templates, tools, metrics and best practices to verify that products meet business and user requirements.
Communicate consistently and effectively with internal business partners to understand appropriate business requirements.
Identify risk areas and provide alternate strategies to address concerns.
Partners with business and IT to support testing for releases.
Ensure there is a full understanding of work effort, timelines and expectations.
Give honest and timely feedback.
Conduct a standard project meetings.
Listen to team member’s needs.
Create an atmosphere of trust.
Identifies development Opportunities and works with manager to establish learning focus and learning plan.
Manages learning plan and reports on progress at quarterly coaching sessions with manager.
Embraces our culture of growth, change and continuous learning.
Work with manager to identify a focus for learning, including new testing tools or techniques and testing certifications.
Research industry best practices.
Adhere to Agile principles and philosophies (Scrum or Kanban, as applicable) in fulfillment of the role.
Collaborate within the direct team in accordance with Team Agreement, Definition of Ready, and Definition of Done.
Work as a cross-functional team member in an Agile setting to help complete and deliver the team commitments.
Collaborate across teams and across business areas in the spirit of an Agile mindset.
Fulfill the role in the spirit of the Agile Manifesto, with emphasis on delivery of incremental value with frequent iterations and feedback loops.
Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
What You’ll Need to Succeed
Bachelor's degree in Business Administration, Computer Science or related major, or comparable work experience.
Five to Eight years’ experience testing client/server and Web-based applications.
Five to Eight years’ experience developing, implementing and documenting test plans and test scripts.
Five to Eight years’ experience providing time estimates for application testing.
Five to Eight years’ experience with established and proven software development methodologies and procedures.
Five to Eight years’ experience documenting and managing clear and detailed issue reports.
Five to Eight years’ experience communicating with technical staff and business end users.
Five to Eight years’ effective planning, scheduling, coordinating medium to large projects, meeting deadlines and managing multiple projects concurrently.
Five to Eight years’ SQL skills and experience with Sequel Database Query Analyzer.
Minimum three years’ experience training and mentoring others in quality assurance tasks and responsibilities.
Five to Eight years’ experience in all phases of testing, documenting and communicating results. Specific experience working with current primary technology and software preferred.
SQL Skills and experience with Sequel Database Query Analyzer preferred.
Testing certifications desirable.
Ability to perform usability testing according to industry standards. Experience conducting user interviews and meetings preferred.
Experience performing user acceptance testing with the user community to verify it meets their needs preferred.
Creativity and the foresight to identify potential problems within the application and its interface.
Strong written and verbal communication skills.
Ability to maintain confidentiality pertaining to non-public business, financial and technological information, plans or data.
Possess high motivation and self-direction, sound problem solving skills, decision making and multi- tasking skills.
Ability to think analytically to solve problems individually and in a team environment.
Ability to work in a fast-paced, ever-changing environment.
Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner.
Ability to work the time necessary to complete projects or meet deadlines.
Why Join CO-OP?
CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce; ensuring that our employee base reflects the consumers we serve; cultivating a workplace in which every employee can live up to their full potential. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.
With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.
Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
401K with generous company match.
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Job LocationsUS-IA-Des Moines | US | US-GA-Atlanta
Req No. 2021-8345