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Change Healthcare Patient Service Representative-1 in Des Moines, Iowa

Job Title: Patient Services Representative

Dept./Group: Customer Service

FLSA Status: Non-Exempt

Grade:

Position reports to: Customer Service Supervisor

Position Summary (Purpose of job):

The position primarily accountable for performing call center, customer service to our clients. This position is a non-clinical position that is responsible for knowing administrative components of managed care such as benefit coverage, claim payment, utilization management and provider network contract status. This position is based in an inbound call center setting for both providers and members.

Key Responsibilities:

Responsible for answering all incoming calls to the Medical Management Department. Does follow-up on all calls including looking up authorization numbers and provider and eligibility information to PCP office’s and members.

Conducts call backs, returns voicemail messages, and maintains work in queue when follow-up is required.

Minimum Job Qualifications:

Education – High School Diploma or GED. Associate degree (A.A. or equivalent from two- year college or Medical/technical school preferred.

Business Experience - Six months to one year of related experience preferred if no formal education beyond high school.

Specialized Knowledge/Skills - Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to speak effectively to physicians, patients, families, and other members of the health care team. Strong organizational skills. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Skilled at typing on a personal computer.

Working Conditions:

Environment (Office, warehouse, etc.) – Office cubicle environment Indoors, heated/air conditioned office. Position is essentially sedentary; incumbent spends approximately 50% of the time in a sitting position and 50% of the time walking and standing.

Physical Requirements (Lifting, standing, etc.) – Occasional lifting/carrying of computer listings, boxes and supplies up to 50 pounds. Frequently, approximately 75% of the time uses personal computer, and copy machine.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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