Job Information

Catholic Health Initiatives Customer Service Representative in Des Moines, Iowa


Are you looking to advance your career?

We have a great opportunity for you!

Your work should be more than just a job. If you are looking for career development, flexibility in your schedule and work-life balance, your journey begins here!

Mercy Home Respiratory Care is looking for Customer Service Representative (CSR). The CSR serves as the primary internal representative of CHI Health at Home HME, and conveys to the customer a sense of expertise in our services and capabilities, and serves as an external key educator to our community and customers.

Mercy Home Respiratory Care is the provider and employer of choice!

  • Competitive compensation plus incentive bonus opportunities

  • Comprehensive health care benefits and wellness program

  • Tuition reimbursement (based on employee class)


  • Responds to telephone inquiries and orders from homecare patients and referral sources. May assist walk-in customers:

  • Manages contacts professionally, efficiently and with good communication skills

  • Determines the best method for providing services

  • Attends to customer questions, complaints and concerns immediately, and facilitates satisfactory resolution

  • Processes customer orders utilizing the outlined tiered aproach to meet specific payer guidelines for reimbursement and compliance.

  • Verifies insurance elegibility and benefits, obtains authorization from the appropriate resources

  • Obtains cliical information required for order processing and reimbursement

  • Contacts customers to advise them that the order was placed and to confirm all demographic information. Communicates financial responsibility and or additional information necessary for processing a new order.

  • Maintains appropriate documentation received with order and enters delivery tickets with necessary information.

  • Works to resolve errors withinh a 72 hour turnaround time and maintains an error ratio in accordance with department guidelines.

  • Peridically available for non office hours


  • High school diploma or equivalent.

  • Knowledge of home medical equipment.

  • One year of customer service experience (HME/DME preferred)

  • Office personal computer skills.

  • Priority setting/time management skills.

  • Excellent communication skills.

Mercy Home Respiratory is a company within CHI Health at Home. CHI Health at Home, located just outside of Cincinnati, Ohio, provides services in Arkansas, Indiana, Iowa, Kentucky, Nebraska, Ohio, Tennessee, and Washington. CHI Health at Home provides five distinct but coordinated home-based health care services, including Home Care, Hospice, Home Infusion Therapy, Home Respiratory Care and Medical Transportation. CHI Health at Home serves as the home health services division of Catholic Health Initiatives (CHI), a national, faith-based nonprofit health system headquartered in Englewood, Colorado. CHI Health at Home is proud to be accredited by the Accreditation Commission for Health Care.

Equal Opportunity Employer/Veterans/Disabled

Contact Company: Mercy DME - Des Moines

Location: US-IA, Des Moines