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Sodexo Manager 3, Regional Operations Support in Denver, Colorado

Unit Description

Play an important role in the patient experience by creating clean, healthy and comfortable healing environments while advancing your career.

Sodexo is looking for an EVS Regional Operations Support Manager 3 to support the Midwest specifically Colorado and Kansas.

Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

The successful candidate will:

  • be responsible for driving client and patient satisfaction scores;

  • provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;

  • work with the Environment of Care Committee and Infection Prevention Director;

  • effectively manages the Unit Operating System; and/or

  • support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

  • have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;

  • have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;

  • possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;

  • can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;

  • have experience effectively managing projects within agreed upon timelines;

  • are results and safety driven;

  • have in-depth knowledge of housekeeping systems and procedures;

  • have experience with vendor and contract management, as well as union and contract negotiations;

  • have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;

  • have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, healthcare experience preferred but not required;

  • have strong financial acumen and budget management experience;

  • can multi-task and set priorities;

  • are proficient with computers and other technology; and/or

  • are bi-lingual with proficiency to communicate in the predominant language (preferred).

Learn more aboutSodexo’s Benefits (https://bit.ly/2EVNezw)

Not the job for you?

At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States.Continue your search for ES/Housekeeping jobs (http://bit.ly/SdxHousekeepingjobs) .

Working for Sodexo:

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Position Summary

The Manager 3, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable.

Primary Responsibilities:

Client / Customer Service - 20%

  • Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.

  • Effectively partners with client and Sodexo stakeholders to drive successful outcomes.

  • Complies with all client policies and procedures.

Operational Excellence - 20%

  • Owns, drives, and measures operational excellence outcomes of Sodexo and client.

  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

  • Creates a continuous quality improvement culture that drives operational efficiencies.

  • Drives change and creates a culture where change is embraced and operationalized.

  • Brings innovation to client organization through deployment of Sodexo programs and brand.

  • Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.

Analysis & Decision Making - 20%

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.

  • Accountable for effective utilization of labor resources.

  • Analyses data such as labor and turnover reports, etc. to engage in data driven decision making around talent.

  • Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.

  • Effective risk management by ensuring consistent regulatory and legal compliance.

  • Compliance with supply chain management requirements.

  • Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets.

  • Set operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

  • Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

  • Effectively delegates operational responsibilities to appropriate individuals / positions.

Safety - 20%

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

  • Behaviors include: Working as a team for safety

  • Communicating Effectively for Safety

  • Managing Safety Risks

  • Optimizing Human and Environmental Factors

  • Recognizing, respond and reporting incidents

  • Adherence to all operational safety practices and protocols

  • Drives a safety culture throughout the team.

Talent - 20%

  • Ability to effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

  • Creates a culture of continuous learning and development for self and those within the unit assigned.

  • Develops rigorous plans to continually enhance employee engagement and recognition

Qualifications & Requirements

Basic Education Requirement - Bachelor's degree in a relevant field or equivalent work experience

Basic Management Experience - 3 years

Basic Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-CO-Denver | US-CO-Denver

System ID 668295

Category General Management

Relocation Type No

Employment Status Full-Time

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