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Fiserv Account Manager - Issuer Solutions in Denver, Colorado

Position Description

What does an outstanding Account Manager do?

As an Account Manager, you will play a vital role within the firm acting as a key focal point in the service relationship for our issuer clients. You will have the opportunity to manage large and strategically key accounts, providing support on day to day operations and client initiatives.

You can look forward to :

  • Serving as a client advocate, supporting the client in day to day operational activities and on larger strategic projects such as contactless strategy and delivery as well as plastics deployment oversight

  • Developing a trusted advisor relationship with key accounts, customer partners and executive sponsors

  • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives

  • Measuring and tracking key account service metric, looking for opportunities to improve.

  • Updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

  • Working with the Sales Team to on-board and integrate new clients and developing existing client relationships, where possible.

  • Working on critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures

  • Maintaining accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes by utilizing appropriate systems and tools to track client interactions

  • Facilitating client communication and delivery processes as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements

  • Leading and participating in customer business reviews and/or crafting client operational performance reviews

  • Building and maintaining strong, long-lasting customer relationships.

  • Understanding the customer’s priorities, objectives, projects and serving as a liaison between the customer and internal teams to achieve desired outcomes.

  • Delivering outstanding client service on a day-to-day basis

Basic Qualifications for Consideration :

  • Bachelor’s degree preferred

  • 5 + years in the payment processing, financial services industry preferred

  • Previous experience in Account Management, Operations or Client Relationship Management

  • Strong written and verbal communication skills with the ability work with and communicate at all levels of the organization.

  • Ability to work fast-paced work environment, multi-task, have strong organizational skills and act as a business owner.

  • Must be able to manage multiple clients concurrently and act urgently to meet deadlines

  • Strong collaboration skills to work to get the job done

  • Will be required to work outside of standard business hours as needed

Preferred Skills, Experience, and Education:

  • Preferred industry experience in credit/debit, issuing, ATM or financial institution experience.

  • Preferred familiarity with Fiserv Debit and Credit Processing Platforms, STAR, ATMs, and related products.

Who We Are:

The Account Management organization is within the Issuer Solutions group that services our largest financial institutional clients. These clients are consistently pushing the innovation margins to differentiate themselves from their competitors. These clients look to our relationship team to be the advocate into Fiserv to ensure they have a partner who helps solves these innovation challenges while providing excellent business as usual processing. The Account Management team is a close-knit group of professionals who work very hard to bring the best experience to our clients and to have fun along the journey.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

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