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Salesforce.com, Inc Systems Specialist - Finance (Netsuite) in Dallas, Texas

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Location: Dallas, TX

Local candidates preferred

Salesforce is looking for an experienced Financial Systems Administrator to manage and drive the evolution of our Financial Systems environments. This role is part of the Enterprise Operations team and is expected to be an active contributor and support our team in maintaining, supporting and improving the Financial Systems platform. The administrator will also work with our business stakeholders, triage, technical program managers, and other internal stakeholders to assist with very complex ticket troubleshooting, develop technical requirements and deliver sound solutions. The senior administrator will serve as a Financial Systems expert for troubleshooting requests from other teams, gather and report on application metrics, build dashboards and use data to correlate and confirm issues. This role requires the ability to work within time constraints, act with good judgment in complex situations, and be able to take effective action in ambiguous situations.

Some of the things you'll be doing include…

  • Act as primary technical administrator for NetSuite, Coupa, Avalara, Stripe and other applications as needed

  • Subject matter expert that is able to speak to system issues and processes with authority

  • System expert that is able to analyze and evaluate integrations and business processes

  • Mentor and train other application administrators

  • Act as a point of escalation and resource for our 24x7 Business Technology Service Reliability and Incident Management & Engineering teams

  • Proactively identify ways for the team to improve and assists to implement changes

  • Manage incoming tickets, reproduce issues, and provide troubleshooting and resolution or assignment as appropriate (Supporforce experience a plus)

  • Support global deployment, maintenance, troubleshooting and resolution for Financial Systems.

  • Build and maintain in-depth standard operating procedures

  • Collaborate with the Finance Team and Technical Program Managers to develop requirements for various initiatives and implement appropriate solutions within the platform

  • Contribute to change control, release management and ticket tracking processes to minimize and streamline support activities

Who you are…

  • Experienced.

  • 4+ years of NetSuite administration with knowledge in One World, Multi-book Accounting, Advanced Revenue Management, Procure to Pay and Order to Cash processes

  • Knowledge specifically with Advanced Billing, Advanced HTML/PDF Templates, SuiteTalk, SuiteFlow, and integrations via AnyPoint/CloudHub is preferred

  • Experience working in a public company, including experience implementing and maintaining SOX controls for financial reporting and other regulatory/compliance initiatives such as ASC 606 requirements

  • Netsuite Administrator certification is a plus

  • BS/BA in Computer Science, Management Information Systems, Business or equivalent

  • Highly Technical. You are skilled in the following areas:

  • Experience with cloud based enterprise applications

  • Embrace cloud-based systems and have a solid understanding of the integration points between cloud and on-premise applications

  • Software development life cycle and deployments

  • Practical ITIL knowledge and experience

  • Leadership. You can lead and mentor others and can remain calm during high stress and high visibility situations.

  • Problem Solver. You love finding problems and taking on the most difficult of challenges. You know how to propose solutions and push them towards completion

  • Superb Communication. You know what to say and more importantly, how to say it.

  • A True Team Player. Willingness to jump in as needed, and the experience and professionalism required to meet objectives

  • Relentlessly High Standards. You're not satisfied with the status quo. You thrill in your accomplishments but also know it's about doing and improving.

  • You are a Recruiter! We hire company builders; employees are expected to be on the constant lookout for the best talent to bring onboard, helping us continue to build one of the best companies in the world.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

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