Lereta LLC Outsource Delinquency Lead in Dallas, Texas
Outsource Delinquency Lead
About the OrganizationSince 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.
PositionOutsource Delinquency Lead
ax Procurement• Procures tax data from tax agencies. Tax amount data procurement method consists of telephone, e-mail, fax communication to taxing agency jurisdictions.• Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing.
• Effectively monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task.• Accurately prepares production/statistical reports to mortgage lenders and direct supervisors.Customer Service
• Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner.
• Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Delinquency standards are met.• Accurately prepares production/statistical reports as applicable.
• High School Diploma or equivalent.• Experience in Microsoft Excel 2007, Microsoft Word and Microsoft Access 97.• Extensive knowledge of the LERETA online system, Black Knight (MSP) and/or Fiserv Servicing Systems. • Extensive knowledge of how to research and process task, including difficult penalty determinations.• Minimum of 3 – 5 years in Tax Service and/or loan service experience or 12 – 18 months experience as an Outsource Delinquent Processor III
EOE StatementWe are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.