Wolters Kluwer Fulfillment Associate in Dallas, Texas
The Fulfilment Associate under minimal supervision will handle and maintains flow of materials and products in manufacturing areas according to established guidelines. This position may operate motorized and non-motorized material handling equipment and be primarily be responsible of receiving (via served, certified, regular mail, etc.), sorting, profiling, and scanning documents sent to CT in our capacity as registered agent. The position requires someone that has some office/mailroom experience and will engaged in training to utilize internal systems and tools (e.g., ARROW); and becoming proficient in dashboard management and operating scanning tools. Certified on Service of Process Standard Operating Procedures There are cross-training opportunities available as well
Basic Responsibilities: Works collaboratively and directly with internal customers to deliver solutions that exceed customer expectations and minimize customer impacts. Ability to determine any issues that require escalating and direct to appropriate support teams. Duties and responsibilities are not limited to those specified above but may include other tasks depending on business requirements, as well as other opportunities that may include cross training. Basic phone skills as well as Effective written and verbal communication skills.
Strong customer service skills and be dedicated to going above and beyond for the customer
Self-motivated and results driven and want to demonstrate and develop his/her skills
Enjoys interacting with people and strives to attain his/her professional best
Ability to work in a fast-paced environment and be a team player
Team-oriented environment that requires multi-tasking
Problem-solving and the ability to adapt effectively to change
Understand and support the mission, vision and goals of the organization.
Strong attention to detail
Align with WK values & goals.
Manages time and company resources appropriately
Preferred Experience /Knowledge:
Kodak Capture Pro - i4600 through and including 15600
Team Office/mail-room experience required.
1+ years of customer service experience
Professional appearance/communication in verbal and written skills.
Kodak scanner knowledge a plus, cross-training opportunities;
Type 30-40 wpm;
Employee may need to lift a maximum of 20 pounds.
Ability to work overtime as needed.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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