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PSG Global Solutions Business Analyst in Dallas, Texas

The Opportunity

We're looking for a Business Analyst , working in the IT (excluding Telecommunication) industry in Dallas, Texas .

  • Utilize designated/centralized tools and systems of record to capture and coordinate all client inquiries.

  • Effectively partner with all internal groups to ensure delivery of service level agreements and client expectations.

  • Apply a client-focused approach when working through breaks in processes or deliverables and escalate appropriately when needed.

  • Work independently and exercise good judgement when making decisions to resolve inquiries and meet production and turnaround standards.

  • Analyze, research, and respond to client inquiries.

Our Client

Our client is a 20+ year-old IT services company. Connecting IT professionals, like you, with challenging positions at great companies. Taking the time to find your best possible match.

Listening. Following through. Ensuring fit between people, cultures, and attitudes. Creating the type of environment that clients and candidates are eager to return to, again and again.

Discovering better, faster and smarter ways to work together. Consultant retention rates outpace the industry. Most client relationships are measured in decades. Sound interesting? Check this out.

Experience Required for Your Success

  • High School Diploma

  • 2-3 years experience in working with large data

  • Ability to work with internal/external customers and accurately collect and document requirements

  • Excellent verbal and written communications skills

  • Innovative, including the ability to contribute in a fast-paced environment with solutions

  • Flexible, especially the ability to change work focus to meet company goals

  • Excellent Excel skills including being able to work with formulas, perform v-lookups, sorting, pivot tables, perform macros, etc.

  • Ability to process through requests and inquiries with a sense of urgency and purpose while maintaining quality expectations.

  • Knowledge of residential mortgage loan documents and GSE requirements for Document Custodians is a plus.

Details

The pay we are offering is 24 per hour. This position may present an opportunity to go permanent.

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here .

Not exactly? Join Our Talent Community (https://jobs.psgglobalsolutions.com/register) , and we'll let you know of additional opportunities.

EOE Protected Veterans/Disability

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