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Northern Arizona Healthcare Office Coordinator 2-Medical Oncology Clinic in Cottonwood, Arizona

Office Coordinator undertakes a variety of day-to-day office and clerical tasks. He/She ensures that the office operations run smoothly and are successful in supporting other business activities.

Patient Experience

  • Ensures appropriate consents for care and authorization to obtain or release information are obtained.

  • Anticipates and promptly responds to customer needs (i.e., answering phones, responding to requests, etc.).

  • Actively listens to the people we serve and co-workers. Responds promptly, reliably, and in an understandable manner.

  • Demonstrates value of customers' time by providing prompt and courteous service. Communicates to customer when service is delayed.

Finance and Insurance Authorization

  • Knowledge of legal and ethical considerations related to patient information.

  • Gather and process all necessary patient forms to gain authorization for department visits, tests, labs, and procedures-ECT, TMS (varied by location).

  • Ability to understand and use appropriate medical terminology and organization services.

  • Processes varied types of payments from patients.

Communication

  • Communication with Physicians, checking Patient insurance eligibility.

  • Communicates as needed with physicians and other healthcare professionals to clarify diagnoses or to obtain additional information.

  • Schedules appointments for patients either by phone or in person with patient's preferences in terms of date and time.

  • Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to physician/clinicians prior to each day's visits.

  • Communicates as needed with physicians' clinicians and their staff about any patient concerns/issues related to scheduling. Consults with office manager about any system problems.

  • Prevents, calms, or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions.

Compliance/Safety

  • Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

  • Completes daily assigned tasks and records daily activity.

  • Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.

  • If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

  • Completes all company mandatory modules and required job specific training in the specified time frame.

Education

  • High School Diploma or GED- Required

  • Associate's Degree - Preferred

Certification & Licensures

  • Fingerprint Clearance Card application number- Required upon hire

  • Fingerprint Clearance Card- Required within 90 days of hire

Experience

  • Minimum two years in medical or comparative field- Preferred

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.

Requisition ID: 2021-10907

Street: 269 S, Candy Ln

Call Required: No

Certifications: Fingerprinted

Full Name: First Last: MEGAN NORDVEDT

Email Address: Megan.Nordvedt@nahealth.com

Shift: Days

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