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TEKsystems Helpdesk Call Center in COSTA MESA, California

Description:

  1. Must have 1-2 full years of IT Phone Support (Not desktop) within a Call Center environment

  2. Must have used a ticketing system, such as Remedy but any other is fine.

  3. Great communication skills

Contract with possible contract to hire option

Hours must be able to work sometime within these timeframes Monday to Friday 6am to 7am and rotate in a Saturday sometime between 6am-6pm.

Looking for 3 contractors to help jump in to support an IT Call Center and join a team of 25 level 1-2 support. Looking for someone with at least 1-2 years of phone support (not desktop). Calls will average around a volume of 20/day more or less. Support will range from IT password resets, client interactions, some basic networking troubleshooting, printing, remote access support, Office 365, Exchange online, etc.

This role must be onsite in the AO, Costa Mesa, CA office. Degree is not required, only high school diploma.

Interviews with Linda and one supervisor. List the interview availability and they will work around the schedule.

Skills:

Helpdesk Operations, Vendor management, Remedy

Top Skills Details:

Helpdesk Operations, Vendor management

Additional Skills & Qualifications:

Must possess excellent customer service skills.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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