Job Information

University of Miami Sr. Manager, Business Operations in Coral Gables, Florida

Current Employees:

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Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Sr. Manager, Business Operations evaluates, administers, and manages all business and administrative matters including budget, operations, programs and personnel administration for the assigned department. This position also provides financial analysis and strategic planning as well as manages the budgetary controls in partnership with various levels of management.


  • Make strategic recommendations to the Associate Vice President to optimize workflow and productivity

  • Oversee departmental staff onboarding, ensuring adherence to the UM’s policies and procedures

  • Oversee departmental budgets and identify recommendations for cost reduction

  • Manage department leadership meetings and conference room calendars

  • Oversee Associate Vice President calendar and phone calls

  • Manage budge and reimbursement for AVP

  • Oversee department travel card and manage charges in workday and other reports

  • Process all security badge requests and access to office/conference rooms/kitchen

  • Collaborate with UM Facilities/IT regarding all damages, necessary repairs, or need for equipment

  • Oversee and manage purchasing for all departments

  • Payment and processing of invoices related to department, vendors, i.e., Agiloft, Experian, etc.

  • Order clerical and kitchen supplies for office

  • Maintenance of equipment such as copiers/printers/faxes/computers

  • Collaboration with space planning should employees need to be relocated

  • Process time-off requests and other tasks as delegated in Workday for AVP

  • Management of projects as needed and requested by AVP

Managed Care

  • Oversee managed care departmental budget

  • Oversee high-impact projects for the managed care department

  • Manage and oversee all ad-hoc projects for the department

  • Create executive presentations for the Associate Vice President

  • Oversee Microsoft Planner annual goals and objectives for the entire department

  • Project plan and organize Directors’ meetings with the AVP

  • Work with Managed Care Director to manage and implement all departmental projects

  • Lead improvement projects associated with department’s contract management software

  • Lead improvement projects associated with department’s managed care contract summary site

Population Health

  • Oversee population health department budget

  • Manage all Primary Care Physician Capitation income revenue

  • Oversee population health distribution of revenue across various UMMG departments

  • Oversee any new potential physician practice budget assumptions and recommendations

  • Oversee high-impact projects for the department

  • Manage and oversee all ad-hoc projects for the department

  • Create executive presentations for the Associate Vice President

  • Oversee Microsoft Planner annual goals and objectives for the department

  • Project plan and organize Directors’ meetings with the AVP

  • Work with AVP and Director to manage and implement all departmental projects

Medical Economics

  • Oversee development of strategic analysis from internal and external information sources

  • Provides information and recommendations to support strategic decision-making and growth.

  • Provides data requests, builds project plans, and facilitates cooperative analysis with information systems, financial, delivery systems and other key support departments to provide meaningful analytical information to assess and improve organizational performance.

  • Provides consultation on how to collect and transform raw data into meaningful information.

  • Serves as a project leader in the implementation of roadmap, and other strategic information systems that contribute to managed care growth and strategic planning by integrating key data and information, identifying opportunities, prioritizing activities and targets, and assessing impact of strategic initiatives.

  • Designs, conducts formal and informal presentations, and educational sessions on managed care, marketing, strategy and other analyses or projects as requested.

  • Keeps abreast of current healthcare issues and information technology by attending appropriate meetings and reviewing current literature.

  • Performs other duties as assigned


Bachelor’s degree in relevant field required


Minimum 4 years of relevant experience

Knowledge, Skills and Attitudes:

  • Ability to communicate effectively in both oral and written form.

  • Ability to maintain effective interpersonal relationships.

  • Ability to manage a budget and work within the constraints of that budget.

  • Ability to direct, manage, implement, and evaluate department operations.

  • Ability to effectively plan, delegate and/or supervise the work of others.

  • Proficiency in computer software (i.e. Microsoft Office)

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:


Pay Grade:


A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

A private research university with more than 17,000 students from around the world, the University of Miami is focused on creating a future that cuts across geographic, cultural, and intellectual borders.

The University comprises 11 schools and colleges serving undergraduate and graduate students in more than 180 majors and programs. The University ranks No. 57 on U.S. News & World Report’s 2020 Best Colleges list and ranked No. 49 in the 2020 Wall Street Journal/Times Higher Education College Rankings.

Established in 1925 during the region's famous real estate boom, today the University is a major research university engaged in nearly $346 million in research and sponsored program expenditures annually. While the majority of this work is housed at the Miller School of Medicine, investigators conduct hundreds of studies in other areas, including marine science, engineering, education, and psychology.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.