Job Information

JPMorgan Chase Vice President-Customer Experience & Onboarding in Columbus, Ohio

Consumer Bank Marketing

Marketing Manager, Customer Experience & Onboarding

The Engagement marketing team is responsible for developing customer engagement strategies throughout the customer lifecycle, from onboarding new customers to engaging with tenured clients. We are seeking to expand our team with a talented, data-driven marketing leader, skilled at building and leading integrated marketing campaigns across our suite of Consumer Banking products to ensure the success of new customers.

What you'll do:

• Support Director, CX & Onboarding Strategy in framing opportunities based on a deep understanding of our clients' customers' motivations, behaviors, and needs as well as the overall business landscape

• Develop and scale our strategic Onboarding Program to better service our customers and address segment-specific needs (e.g., mass consumer, affluent, underbanked)

• Apply consistent rigor to the strategic discovery and define process, developing and/or contributing to customer-first CX and digital product strategies across a breadth of business challenges

• Build robust Customer Experience (CX) journey and ecosystem maps

• Research and understand up-and-coming digital technologies and determine how best to implement these cutting-edge solutions for our clients and embedding them within the onboarding experience

• Work in a collaborative agile based team environment with partners across the organization including Digital, Product, Sales, and Operations

Who You Are:

• Naturally Curious - Thrives on being immersed in both familiar and unfamiliar topics; stays on top of current and future trends

• Digitally Savvy - Enthused by popular and emerging digital technologies; comfortable speaking to audiences of all levels of digital know-how

• Adaptable & Results-Oriented - A commitment to excellence; ability to manage multiple initiatives with varying timelines and complexity

• Communicative - Excellent communication, presentation & speaking skills

• Collaborative Self-Starter - Ability to work both independently and collaboratively with multi-disciplinary teams with an openness to others' opinions

• Confident in the face of ambiguity - Not flustered easily and can solve multiple problems in parallel

Additional requirements:

• 4-year degree in Marketing, Advertising, UX/Design Thinking, or Business Management; MBA a plus

• 7+ years of marketing experience with expertise in driving direct response marketing strategy and innovation, preferably within digital and/or mobile channels

• Financial services industry experience a plus

• Deep expertise with interactive marketing, including mobile strategy (Apps, mobile messaging, mobile payments, responsive web strategies), email, paid/social media, SEO/SEM

• Ability to synthesize and prioritize customer feedback, quantatitve analysis, competitive and industry information in order to improve product and service delivery

• Skilled and comfortable at working in a highly matrixed organization

• Excellent written and verbal presentation skills - especially for C-suite audiences

• Highly proficient in Microsoft Excel and Power PointChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans