Job Information

Nationwide Children's Hospital Release of Information Specialist in Columbus, Ohio

Contingent, Non-benefits eligible.

We are seeking a Release of Information Specialist:

This position is responsible for the comprehensive processing of requests for medical information to include customer service for walk-ins, opening and processing incoming mail, verifying authorizations, faxing, pulling medical records, preparing letters of response, and appearing in court as needed.

Why Nationwide Children’s Hospital

The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud

  • Responsible for protecting patient privacy and confidentiality and all operations.

  • Responds to verbal and written requests for information; verifies validity of each authorization.

  • Works closely with HealthPort to ensure the highest quality and achieving the turnaround time standard of 5-7 business days.

  • Comfortable with receiving inbound calls and placing outbound calls related to request for release of information.

  • Provides direct customer service to walk-in requests for information.

  • Takes personal responsibility for insuring exceptional customer service both in house and externally.

  • Faxes information to requestors in emergency situations

  • Completes form letters to accompany invalid medical record requests returned to requestors.

  • Testifies to the authenticity of the medical information and hand-delivers medical records to court as needed.

  • Serves as a direct link to the hospital’s legal services department to facilitate the processing of records needed for legal purposes.

  • Locates and retrieves archived charts, microfiche and film, clinic charts, and any additional information from several different computer systems.

  • Covers the front window for the receptionist during breaks and lunch

  • Demonstrates flexibility related to correspondence requests and works with customers outside of normal parameters when needed.

  • Identifies process problems in daily workflow and takes the initiative to solve them.

  • Promotes the Electronic Medical Record and it’s functionality through ongoing house-wide networking and advocacy efforts.

  • Promotes MyChart activation and use to patients, parents, and guardians as appropriate.

  • Assists in Release of Information education development for student clinical experiences, as well as new employees.

Assists with stat transmission of patient information in response to emergency requests.


• Current certification as a Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) preferred.

• Minimum High School graduate or equivalent required.

• Minimum 2 years’ experience in hospital setting preferred (medical record experience preferred).

• Knowledge of HIPAA and government regulations regarding confidentiality and release of information preferred.

• Knowledge of Streamline Health Imaging system and Epic HIM systems preferred

• Knowledge of Microsoft Office applications (Word, Excel, Outlook, Access, Powerpoint)

• Critical thinking and problem solving skills required

• Ability to handle multiple tasks, priorities and deadlines

• Analytical and organizational skill required

• Effective communication and interpersonal skills required.

• Excellent customer service skills required. Excellent customer service skills with ability to deal with patients, families, attorneys, physicians, employees, and other hospital staff with tact and diplomacy.


Must be able to see, hear, speak, read, and perform manual tasks with or without accommodation and care for oneself, with little or no difficulty. Performance of principal duties and responsibilities may require the ability to travel.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE M/F/Disability/Vet

Requisition ID: 2020-25202

External Company Name: Nationwide Children's Hospital

External Company URL:

Street: 255 E Main St