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Essilor of America Regional System Support Technician in Columbus, Ohio

Regional System Support Technician

OH - Columbus

Opportunity Snapshot

Top reasons to consider aligning your career with Essilor of America

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Build a career home with advancement opportunities at a company with a mission-driven culture

If you have IT systems savvy, great people skills and a knack for problem-solving, this position offers you some great opportunities. You will:

  • Take advantage of a training program designed to set you up for success in supporting optical lab operations systems

  • Elevate your career -- our preference is that you have broad IT familiarity, but as long as you have solid hardware knowledge, we can teach you the rest Quick question for you - click here

  • Expand your skills as you help resolve issues such as lab outages and slowdowns, set up PCs and printers, determine root causes of software issues, support system and process improvements, and more

  • Come on board at an exciting time ; our recent merger with Luxottica has made us the world's largest player in the eyewear industry and will create opportunities for strong performers

  • Become part of a company driven by a threefold mission : Improving lives by improving sight; Innovating for better vision; and Reaching the 2.7 billion underserved

Improving Lives by Improving Sight . Essilor of America, Inc. is the leading manufacturer of eyeglass lenses in the United States, employs more than 7,000 people and operates the largest and most comprehensive optical laboratory network in the U.S. Essilor of America, Inc. is a subsidiary of Paris-based Essilor International. Essilor manufactures optical lenses under the Varilux®, Crizal®, Transitions®, and other brands, and our products are worn by one billion people daily. Essilor has been on Forbes' list of the World's 100 Most Innovative Companies every year since 2010.

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Take Your Career to the Next Level -- We'll Train You -- with the Growing Global Industry Leader

The Requirements

Find out what it takes to thrive in this role.

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To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Regional System Support Technician opportunity, you will have:

  • Dedication to improving the performance of Essilor of America Labs through effective information delivery

  • Solid data mining skills and business intelligence experience in data collection, management, and metrics deployment

  • The ability to determine the root cause of issues with software

  • Outstanding verbal, written, and communication skills in both business and IS environments

  • Experience with Microsoft (including Excel) and Google platforms Quick question for you - click here

  • The ability to find IP addresses and connect PCs and printers

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The Role

If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.

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This entry-level systems support position is part of a training program that will prepare you to assume a Regional Systems Support role. The training program is designed to provide continual learning in all aspects of lab systems operations and integration and field support activities. Throughout the training process, you'll work with all core systems and support functions, and also contribute to special projects to gain a broad understanding of processes, procedures and the systems that support lab operations. Quick question for you - click here

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Why Join Us

More great reasons to build a career home with us.

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Professional development

We are committed to setting you up for success as part of the Regional Systems Support team, both initially and on an ongoing basis. You'll work with RSS teammates and dedicated trainers.

Great environment

You will join a team that includes committed, smart and mutually supportive professionals. Our culture is entrepreneurial, and the company has been innovating both technologically and to solve problems for 170 years. You'll also learn the cultural nuances of working for a company based in another country, if that's new to you.

Truly living our values

At Essilor, we believe everyone deserves to see life and all its detail with the best vision possible. That's why, in addition to designing, manufacturing and distributing quality vision care solutions worldwide, we invest in raising awareness of the importance of good vision, support eyecare professionals, invent new technologies and products, and support philanthropic initiatives. We also are committed to robust standards for environmental sustainability. These are just a couple of reasons we were one of the 52 companies named to Fortune magazine's 2019 Change the World list.

Excellent compensation

In addition to competitive compensation, we offer an exceptional mix of first-rate benefits, including medical, dental and vision plans; a 401(k) plan with company match; tuition reimbursement; comprehensive training through Essilor University; lens and frame benefits for you and your family; an employee stock purchase plan with company match; and more.

Video: As part of the #DifferenceMakers campaign, Essilor chose four eyecare professionals and three Essilor employees to participate in a mission trip to Southeast Asia in March 2019.

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More Insight

Explore additional information about the requirements, role and success factors

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More about the Requirements

In addition to the qualifications described under The Requirements tab, the following is preferred but not required:

  • A bachelor's degree in Computer Science, Information Systems, Business Administration or another related field

  • Desktop support experience

  • Knowledge of the lens Rx business

  • Experience in Linux environments

  • Knowledge of SQL

More about the Role

During the program, you'll initially be assigned to work at specific labs within each region and support lab operations. Development rotations will be implemented across lab and operational departments. You'll work as part of a team responsible for systems support and improvements that will increase profitability, efficiency and flexibility of the Essilor Labs of America (ELOA) network. This will include serving as a liaison between regional leadership and the corporate team in Dallas.

You'll work with the lab team leaders within the assigned region to create an environment of trust where systems developments and enhancements are adopted and integrated into current working practices and where systems and technologies are fully utilized. This will include providing systems support, knowledge, and technical expertise to support lab goals and imperatives and maximize system improvement opportunities. You'll be responsible for all systems and lab outages, slowdowns, and setting up PCs and printers.

Specific duties will fall into four key areas. You will:

  1. Work to achieve subject matter expertise in:
  • Optifacts LMS and other lab applications deployed

  • Systems reporting capabilities

  1. Support lab team leaders within the region to meet operational excellence objectives defined below through the utilization of current systems and the deployment of systems improvements and new functionalities:
  • Service – turn-time, service level, and late jobs

  • Quality – breakage and redos

  • Unit Cost – finishing, coating, transportation

  1. Support continuous improvement by:
  • Ensuring a well-maintained and robust environment that meets current and future business needs by identifying areas of opportunity for continuous improvement

  • Preparation of functional requirements that will deliver lab-defined enhancements to meet business needs

  • Defining and capturing the metrics to measure the impact and success of these improvements

  1. Provide project support, including:
  • Gathering user requirements needed for new systems evaluation

  • Participating in the definition, evaluation, development, and deployment of new systems solutions to ELOA lab network

  • Process mapping to identify potential impact and risk areas

More about your success

This is a great role if you would enjoy applying your IT and problem-solving skills in a functional working environment, working with all levels of lab users in all areas of Rx production. That means that interpersonal skills will be just as important as your technical knowledge. You'll need to take a patient approach to digging in to understand user needs, along with a knack for translating those needs into technical solutions. You also should have the influencing skills to help others buy in to changes.

In addition, to be an outstanding Regional System Support Technician, you will:

  • Achieve goals independently but also know when to escalate

  • Bring a proactive approach to learning and getting up to speed quickly

  • Support our commitment to getting Quality Right the First Time

  • Manage multiple tasks and priorities effectively

  • Remain flexible and adaptable as processes change

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Essilor of America, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at carolyn.currie@essilorusa.com.

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