Job Information

MSC Industrial Supply Co. InPlant Customer Success Partner - Columbus, Ohio in Columbus, Ohio


As part of the In-Plant Flex Team, this associate will focus efforts on Implementation of new In-Plant programs, training new and existing In-Plant associates, and perform special projects in support of the success of the In-Plant program and company success. This associate will travel to customer locations as well as operate virtually when possible.


  • Supports new account implementation with focus on transactional go-live

  • Training In-Plant associates in the general day to day responsibility including training with systems, solutions, product, and process

  • Communicates with customer and local sales owner on overall strategy

  • Strong understanding of the AS400, Vending, VMI, In-Plant SOPs

  • Ability to problem solve and ensure customer resolution

  • Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available

  • Closely connected with Project Management team to follow overall implementation strategy to maximize time to money

  • Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.

  • Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training.

  • Supports outside sales representative in various branch activities.

  • Resolves more complex credit and collections issues to enhance customer service.

  • Ability to learn and work fluently within our customer’s operating system or third-party software.

  • Implements and maintains an MSC VMI, Vending, or CMI program in customer location to enhance revenue generation.

  • Resolves customer product and service issues by providing sales-related solutions utilizing the most common source of information. Consults with other associates to locate alternate sources of information.

  • Represents MSC in conjunction with local sales owners at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectations.

  • Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

  • Participation in special projects and performs additional duties as required


  • High School Diploma or the equivalent.

  • Minimum of 3 years inbound/ outbound telephone sales, outside sales, or customer service experience required preferably in the industrial or manufacturing segments.

  • Minimum 2 years in depth knowledge of supply chain solutions such as - Vending, vendor managed inventory, storeroom management and cross reference experience is required.

  • Minimum 2 years’ experience working with standard operating procedures (SOPs)

  • Industry experience required


  • In depth knowledge and tactical use of the AS400 or like systems are required

  • Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.

  • Excellent problem-solving skills are required.

  • Excellent customer service and sales skills are required.

  • Excellent oral and written communications skills are also required.

  • Working Industrial knowledge preferred.

  • Proficient in Microsoft Excel


  • Overnight airline travel is required – 50-75% based on project scope

  • A valid driver’s license is required.

  • Ability to lift items of up to 50 pounds required as needed.

  • This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).