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Change Healthcare Business Relationship Manager in Columbia, South Carolina

Business Relationship Manager

POSITION SUMMARY

The Business Relationship Manager role is designed to bring value to our organization by collaborating and coordinating amongst different business functions and IT, sharing ownership for both business strategy and business value results between the Sales & Account Management and IT organizations.

A BRM’s primary objective is to break down the silos separating business functions to optimize understanding of business needs and jointly determine strategic direction for and execute on the mechanics of submission and completion of CRM, CPQ, and Business Intelligence platform change requests and development.

KEY RESPONSIBILITIES

Translate business needs into detailed requirements for CRM, CPQ, Spotfire/ EDW and other systems enhancements and projects.

30%

Provide business advice and consultancy to Sales System end users in an effective manner.

30%

Engage with IT to ensure successful development and implementation of requested CRM changes, including User Acceptance Testing and Sales/AM communication and Training

20%

Miscellaneous support as requested from Sales & Account Management, Sales Ops leaders or Marketing leaders (cases, emails, data analysis, etc.)

10%

Facilitate the intake from business users to IT for CRM requests for enhancements and development.

10%

RESPONSIBILITIES

  • Initiate and develop relationships with various CRM, CPQ, and Spotfire/EDW user groups for business growth.

  • Stay abreast of recent industry trends within the Healthcare platform and how to keep up with them in the CRM, CPQ, and various Business Intelligence tools.

  • Translate business needs into detailed requirements for CRM, CPQ, and Spotfire/EDW enhancements and projects.

  • Facilitate the intake from business users to IT for CRM, CPQ, and Spotfire/EDW requests for enhancements and development.

  • Address constituent issues/concerns in an accurate and timely manner.

  • Work closely with Sales Enablement, Marketing, Legal, Sales, Sales Operations, etc. to understand the business needs and to explore opportunities for enabling growth of the business using the CRMs and other business intelligence tools.

  • Provide business advice and consultancy to CRM, CPQ, and Spotfire/EDW in an effective manner.

  • Independently manage and prioritize multiple high priority projects.

  • Preparation of projects and other enhancements requests for review by the Salesforce Framework Governance Committee.

  • Engage with IT to ensure successful development and implementation of requested CRM, CPQ and Spotfire/EDW changes.

  • Coordination and development of user training and communications with end users in the Sales and Account Management organizations.

  • Ability to troubleshoot process and access issues within Salesforce.com.

  • Interactively work support cases with Sales Operations Leads and the Account Management organization.

    MINIMUM JOB Qualifications

Education / Training:

  • BA/BS in Finance, Business, Computer Science, related field, or equivalent experience preferred

Business Experience:

  • 5+ years of experience in sales support, sales administration, sales finance or sales operations, sales, or account management

  • 5+ years of experience facilitating the development and implementation of business initiatives and projects, based on management objectives

  • 5+ years of experience with using and/or administering CRM software, preferably Salesforce.com

Specialized Knowledge / Skills:

  • Solid understanding of company-wide processes and capabilities and ability to identify areas of improvement

  • Strong, modernized computer-oriented work capabilities, detail-oriented analytical instincts and required presentation skills in any size audience with an emphasis on Microsoft Office Suite of tools (Microsoft Word, Excel, PowerPoint, Outlook) and Salesforce.com CRM solutions.

  • Exceptional ability to lead change using positive and collaborative methods

  • Ability to map joint organizational vision and long-term thinking, imagination, and idea generation

  • Lean Six Sigma Certification preferred

  • Proficient in JIRA, Confluence or other agile management software

Business Competencies:

  • Sense of urgency with ability to work in a fast-paced environment with multiple high priorities

  • Highly developed and effective written and verbal communication skills at all levels with ability to listen, build rapport, and credibility

  • Highly skilled and experienced at negotiating conflict with diplomacy and problem-solving to achieve win-win outcomes with a broad constituency, including executives

  • Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience

  • Ability to influence others and break down silos within our organization using personal rather than positional power

  • Technical aptitude, requirements management, and the ability to assess and articulate risk

  • Credibility with the business community and track record of delivering results which yield business value

  • Acumen in business and function disciplines, including setting and meeting project deadlines

  • Ability to understand and integrate business strategies and trends in technology to deliver value

Working Conditions:

  • Environment – Office environment, up to 10% travel required.

  • Physical Requirements – Sitting, standing, walking, and using keyboard.

  • 100% Remote

#li-remote

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Colorado Residents Only:

The base pay range for Colorado residents is $70,585.00 - $130,095.00 plus any relevant incentive pay programs that may be aligned to the role. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your base pay, Change Healthcare offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance; short-term and long-term disability insurance; Employee Assistance Program; PTO; tuition reimbursement; and employee-paid critical illness and accident insurance.

COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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