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Texas A&M University Customer Service Associate III - SA Client Services – Front Office Associate in College Station, Texas

Job Title

Customer Service Associate III - SA Client Services – Front Office Associate

Agency

Texas A&M University

Department

Vet Med-Teaching Hospital

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to promoting a culture that embraces, expands, and celebrates inclusion, diversity, equity, and accountability that enriches the learning and working environment for all visitors, students, faculty, and staff. Diverse perspectives, talents and experiences are invaluable to our mission (https://www.tamu.edu/statements/mission.html) and support our core values (https://www.tamu.edu/about/coreValues.html) .

Who we are

The Veterinary Medical Teaching Hospital (VMTH) includes the Small Animal Hospital http://vethospital.tamu.edu/small-animal-hospital and the Large Animal Hospital http://vethospital.tamu.edu/large-animal-hospital, both of which are dedicated to the total well-being and care of a pet throughout its lifetime. We work with great people, great clinicians, and great educators with a passion for animals and educating others that allows us to provide total care for animal patients while helping to train the next generation of veterinarians at the only veterinary teaching hospital in the state of Texas!

What we want

We are looking for a Customer Service Associate III, to join the dynamic Small Client Services department of our Veterinary Medical Teaching Hospital! The ideal candidate enjoys being around small animals, providing professional, courteous, respectful service while explaining policies and procedures, verifying, gathering and relaying information, as well as, communicating with clients, rDVMs, faculty, staff, students, and other customers. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA) as stated above. If you enjoy working with small animals, we invite you to apply to be considered for this opportunity.

What you need to know

Work Schedule - the standard shift is Monday - Friday, 7:30am – 4:30pm. Ability to work alternative shifts, holidays, weekends, and on-call duty. Essential Personnel - This position is considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless or until relieved by their direct supervisor.

Cover Letter/Resume’: A cover letter and resume’ are strongly recommended. You may upload these on the application under CV/Resume.

COVID-19 information: Texas A&M University monitors local, state and federally mandated health guidelines to keep students, employees, prospective employees, and visitors as safe as possible. For the latest information regarding Texas A&M’s COVID-19 response, please visit the University’s COVID-19 website (http://www.tamu.edu/coronavirus/) . For COVID-19 employment-related information, please visit the Division of Human Resources and Organizational Effectiveness’ COVID-19 website (https://employees.tamu.edu/covid-19/index.html) .

Required Education and Experience:

  • High School diploma or equivalent combination or education and experience

  • Five years of related experience in general office or clerical work

Required Knowledge, Skills, and Abilities:

  • Must possess good public relations skills

  • Strong financial background (ex: cashier experience, collections of co-pays/deductibles, etc.)

  • Active listening and problem solving skills

  • Ability to gather/audit/compare information

  • Working Knowledge of word processing, spreadsheet and/or data entry applications

  • Ability to multi-task and work cooperatively with others

Other Requirements:

  • Ability to work around animals, hay, or dust

  • Ability to move heavy loads

  • Ability to work alternative shifts, holidays, weekends, and on-call duty

Preferred Education and Experience:

  • Bachelor’s degree

  • Experience in Veterinary or Medical setting

  • Experience entering information in an electronic medical record

Preferred Licenses and Certifications:

  • Hospitality Management Certificate or Customer Service Certificate

Preferred Special Knowledge, Skills, and Abilities:

  • Bilingual in English and Spanish

Responsibilities:

  • Admissions Duties - Gather and obtain correct information to create/update or verify account of client and/or chart for patient while correctly explaining VMTH policy and procedures in a professional manner. Notify services and appropriate personnel of patient arrival. Document all information in correct systems, databases, etc.

  • Discharge Duties - Explain billing invoice and collect payments due and/or provide information regarding alternative options according to the policy and procedures of VMTH. Verify any future needs, such as, return appointments or additional consults. Inform clients of VMTH policies and thank clients for their business. Audit inpatient invoices to communicate with services regarding financials. Document all appropriate information in correct systems, databases, etc.

  • Client Care/Customer Care - Assist or direct clients/customers to appropriate resource for any issues that may arise during the visit to the SAH.

  • Accounting Duties - Count cashier drawers, verify working funds, etc. according to the policy of Texas A&M University System. Perform other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 64,000 and nearly 9,000 faculty and staff.The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, diversity, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

If you need assistance in applying for this job, please contact (979) 845-5154.

Useful Links:

  • Benefit Programs (https://www.tamus.edu/business/benefits-administration)

  • Retirement

  • Employee Discount Program (https://employees.tamu.edu/benefits/healthy-behaviors/perks.html)

  • Flexible Spending Accounts

  • University Holidays (http://www.tamus.edu/business/human-resources/am-system-holidays/)

  • Legal Statements

  • New Employee Orientation (https://employees.tamu.edu/orgdev/courses.html#EmployeeOrientations)

  • Prospective Employees

  • Safety and Security Notices (https://orec.tamu.edu/clery/annual-security-report/)

  • Training and Development

  • USERRA (https://www.dol.gov/agencies/vets/programs/userra)

  • Nondiscrimination Notice

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