KPMG Senior Associate, Business Transformation - Dynamics 365 CRM in Cleveland, Ohio
Business Title: Senior Associate, Business Transformation - Dynamics 365 CRM
Requisition Number: 53427 - 68
Area of Interest:
Historically, the travel requirement for this position has ranged from 80-100%. The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities, and guidance from a number of infectious disease experts. For now, all KPMG business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. At some point in the future and with the safety of people as the critical factor, the travel requirement will likely increase, possibly to previous levels, but KPMG is committed to balancing client requirements with new delivery capabilities.
The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
KPMG is currently seeking a Senior Associate in Customer & Operations for our Consulting practice.
Lead the initial collection and definition of business transformation objectives for a CRM implementation
Collect and define business requirements for a CRM implementation
Participate in the design of technical requirements based on business objectives
Document and improve business process aligned to transformation objectives
Act as business analyst role for implementations
Complete configuration tasks in Microsoft Dynamics and associated technologies
A minimum of three years of CRM or business transformation experience, the majority specifically with Microsoft D365 CRM
Bachelor's degree in a related field from an accredited college/university; MBA is preferred
Experience with business-led technology transformation
Understanding of the core D365 CRM modules with functional knowledge of the entire product suite; one or more D365 certifications required
Excellent written and verbal communication skills
Ability to travel up to 80%
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
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