CASY-MSCCN Jobs

Job Description

-Work closely with Reporting management and collogues to complete daily/weekly/monthly reporting

-Candidate needs to be able to look at a report, run data and tell a story behind what they found while doing so

-A candidate who has salesforce experience is a huge plus, but not a requirement (will just make the training and catching on process easier)

-EXAMPLE: will be provided a report of a month of transferred calls for a specific department and will need to determine the story behind how 1 employee was able to complete X amount of cases in comparison to another and what the trend is

-Will be responsible for reviewing old cases completed by representative and identify any discrepancies throughout the way

-Review reports for trends/gaps/missed opportunities

• Will create pivot tables, charts, graphs and perform V-lookups in excel

-Will create a salesforce case by entering customers VIN/address/model information; add chatter notes; add correct action types; dispatch case and check for campaigns

-Build dashboards using Salesforce

Top Skills' Details

Minimum of 1 year experience with the ability to handle multiple tasks at a time

Strong logic and reasoning skills

Proficiency in MS office software (Excel, powerpoint, outlook)

SalesForce experience is a huge plus, but not a requirement

Candidates need to have "out of the box thinking" and a analytical mindest

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.