CASY-MSCCN Jobs

425320BR

Auto req ID:

425320BR

Company:

AbbVie

Job Code:

Coordinator Coordinator

Job Description:

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description

This role can be based in any state or city in the United States.

This position is responsible for providing high volume call center support and best in class customer service to patients and health care providers. This role will be responsible for educating patients on the enrollment process, handling status inquiries along with scheduling deliveries. This position uses the core CRM system to manage workload, perform activities and route work to other members of the team.

Provide subject matter expertise of program requirements and application status while maintaining a high level of customer service, sense of urgency, reliability, data entry skills, active listening, proper phone etiquette, great verbal and writing skills, and teamwork spirit

As the initial point of contact for patients and HCP’s that we support guide callers through the application process to determine resolution of inquiry

Ensure correct information or directs the call to the appropriate team member while maintaining a high level of professionalism

Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or adverse drug events to the appropriate party or system

Identifies potential Adverse Event situations for reporting to Pharmacovigilence ensuring AbbVie meets FDA regulations

Meet performance standards in alignment with predefined metrics

Completes all required training in order to perform all functions in the position e.g., soft skills certification along with program overviews

Position Title:

Patient Care Coordinator I - Chicago, IL

Job Category:

Customer Service

Minimum Education Required:

High School/GED

City*:

Chicago

Additional Qualifications/Responsibilities:

Qualifications

High School Diploma or GED required. Associate or College Degree Preferred

Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable

Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization and appeal filings

Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and alternate funding resources

Demonstrated organization and problem solving skills to handle patient conversations identify issues and address needs

Must have comfort level with utilizing multiple applications while capturing case information

Proficient with Microsoft Office Program Suite and Lotus Notes Suite including

Excel, Word, Outlook and SharePoint

Ability to maintain professional communication skills and an understanding of how to maintain a courteous attitude toward customers and fellow employees

Requires critical thinking skills, analytical skills and the ability to work with minimal supervision. Requires strong communication (verbal and written, clear and concise), customer service and interpersonal skills

Must be able to take appropriate action in a stressful environment

Salary: $22.1 - $39.9

State*:

Illinois