Job Information

Rush University Medical Center Patient Access Coordinator - Pre-Visit Call Center in Chicago, Illinois

Job Title:

Patient Access Coordinator - Pre-Visit Call Center





Active Regular FT (72 to 80 hours per pay period)


Patient Access

Job Number:


Job Description:

Do you have exemplary customer service skills and experience in a medical environment interacting with patients?

We are seeking a Patient Access Coordinator to join our Pre-Registration/Pre-Admission Call Center here at Rush University Medical Center!

This is a Full Time position

80 hours every two weeks, benefit-eligible

Position Highlights

Collect and confirm patient demographics and financial information. Obtain, verify and enter into Epic insurance information from governmental and commercial payers. Determine patient's financial responsibility, collect payment and accurately complete receipts. Collect required information, such as, Medicare Secondary Payor, medical necessity, Decision Maker, etc. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Position Responsibilities

  • Consistently convey a helpful, caring, and respectful attitude both verbally and non-verbally to our internal customers, i.e. co-workers and external customers, i.e. patients.

  • Possess the ability to communicate effectively both verbally and in written form. Communication should be clear, concise, and accurate using the appropriate tone and volume so as to be accurately understood by the customer.

  • With a high degree of accuracy collect, verify and enter into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.

  • Possess the knowledge and skill to consistently utilize software in obtaining information, such as, Search America, Nebo, CarePricer, Healthworks, etc.

  • Consistently and accurately obtain and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.

  • Have the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.

  • Possess a thorough knowledge of Rush's contracted payers and be able to explain coverage-related concepts to the patients, i.e. pre-certification and out-of-network.

  • Have a thorough knowledge of the Medical Center's and department's policies and procedures. Possess the ability to communicate this information accurately to the customer.

  • Consistently identify and accurately obtain required information such as Medicare Secondary Payer, insurance filing order, medical necessity, etc.

  • Possess a thorough knowledge of Epic, especially ADT and a high degree of accuracy in inputting data in Epic.

Position Qualifications Include

  • High school graduate or equivalent.

  • Knowledge of medical terminology preferred.

  • Previous call center experience preferred.

  • Keyboard experience with the typing skill of 25 WPM required.

  • Previous experience in a hospital or medical environment interacting with patients preferred.

  • Excellent interpersonal skills with the ability to work effectively on an interdisciplinary team.

  • Excellent communication skills.

Company Highlights

  • Rush's 14-story hospital Tower is the cornerstone of the Rush Transformation, and is the symbol of a philosophy-an evolution in the delivery of patient-centered care.

  • Rush is a not-for-profit health care, education and research enterprise comprising Rush University Medical Center,Rush University,Rush Oak Park HospitalandRush Health.

  • Rush University Medical Center is a four time Magnet facility located in Chicago,

  • Leading academic medical center, acute care hospital w/ 676 licensed beds.

  • RUMC offers a competitive salary, outstandingbenefits&the professional advantages of an environment that supports your development & recognizes your achievements.

  • Rush University is home to one of the first medical colleges in the Midwest and one of the nation's top-ranked nursing colleges, as well as graduate programs in allied health, health systems management and biomedical research.

  • As one of the most popular cities in the nation, Chicago is a cultural, historical and diverse city. Located on the shores of Lake Michigan, Chicago in known for its nearly 200 distinct neighborhoods and its extensive park systems, along with its sports teams, museums and vibrant theater community.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.