R1 RCM Credit Representative II in Chicago, Illinois
Location: Remote, USA (California Preferred)
Shift: Monday-Friday, Flexible start time between 6am-830am PST, 8.5 hour shift with a 30 minute lunch.
R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.
Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
The Credit Representative will be responsible for supporting the revenue cycle insurance credit balance follow-up function for R1 customer sites across the United States. The primary goal of the Credit Representative is to complete tasks relating to the resolution of insurance and patient credits associated with client accounts receivables. The primary responsibility is to ensure that credits for hospitals and patients are applied accurately and in a timely manner and in accordance with Government and payor regulations. This role is empowered to use analytical skills to maximize technology to improve financial outcomes.
Effectively work with escalated and complex insurance credit and patient credit balance accounts to facilitate accurate resolution of credit balance
Review account information and all necessary system applications to determine the next most value-added work activity and thoroughly document all pertinent activity performed
Review specified refunds for approval and handle all necessary refund paperwork processing; commercial payers
Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solution; consider and identify automation and process improvement opportunities; work well in group problem solving environment
Complete special projects/reports to resolve high priority and aged credit balance inventory
Perform audits to validate effective and accurate credit review steps completed, identify areas of improvement, and provide applicable feedback
High School Diploma or equivalent (GED)
5 years of medical commercial collections experience
Ability to execute processes efficiently and maintain highest level of quality
Experience with working with multiple computer systems simultaneously
Demonstrates ability to identify and communicate issues
Computer literacy skills, including Excel spreadsheets and Microsoft Office products
Enhanced communication and customer service skills
Ability to be self-directed, coupled with exemplary time management skills and the ability to simultaneously manage multiple tasks
· Desired Qualifications:
5 years of experience in healthcare revenue cycle environment preferred
Experience with Meditech preferred
5 years of credit resolution experience preferred
Working knowledge or experience with medical terminology preferred
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:
Comprehensive Medical, Dental, Vision & RX Coverage
Paid Time Off, Volunteer Time & Holidays
401K with Company Match
Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)
To learn more, visit: R1RCM.com
Visit us on Facebook (https://www.facebook.com/R1RCM)
R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.
Our mission is to make healthcare simpler, so providers and patients can focus on what matters most. R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Our priority is to always do what is best for our clients, patients, and each other.
Headquartered near Salt Lake City, Utah, R1 employs over 27,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”
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