SiteOne Landscape Supply Department Manager - Hardscape in Chesapeake, Virginia
Department Manager, Hardscapes IND123 GD123
Formerly known as John Deere Landscapes, SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. We have a long history of serving residential and commercial landscape professionals who specialize in the design, installation and maintenance of lawns, gardens, golf courses and other outdoor spaces.
Through our network of over 460 stores across 44 states and five provinces, we offer a comprehensive selection of more than 90,000 products including irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies. With a world-class team of over 2,700 industry experts, we also provide industry- leading complementary services and business assistance to support our product offering and to help our customers operate and grow their businesses; all tailored to meet each customer’s specific needs.
Watch Our Brand Anthem Video: https://www.siteone.com/home/brandanthem.aspx
At SiteOne, we are committed to five key business objectives:
Be a great place to work for our associates.
Deliver superior quality, service and value to our customers.
Be the distributor of choice for our suppliers.
Achieve industry-leading financial performance and growth for our shareholders.
Be a good neighbor in our communities.
By leveraging the strength and capabilities of a large company with the passion, drive, experience and commitment of our talented local teams – we can consistently achieve these objectives and make our customers the most successful professionals in the Green Industry. We know our customer’s business better than anyone in our industry and together with our customers and suppliers, we can achieve exceptional success.
The Role – Department Manager - Hardscape
The Location – Chesapeake,VA
As a key member of the Store team, lead the performance and growth of your line(s) of business and ensure we achieve excellence for all stakeholders. Contribute strongly to the overall store success by sharing your time, resources, ideas and associates while also championing line of business best practices across the Area.
SKILLS AND KNOWLEDGE:
General understanding of accounting fundamentals, such as debits, credits, accounts receivable, accounts payable, budgets, etc.
Excellent communication and customer service skills
Understands principles of managing product inventory
Understands principles of hardscapes, nursery,and/or landscape products
Understands principles of sales and operations planning process, statistical demand forecasting and integration of demand plans and supply plans
EDUCATION AND EXPERIENCE:
High School or secondary diploma or equivalent required
Degree in Business / Management discipline or equivalent experience preferred
1 to 3 years managerial experience including leadership, problem resolution, motivation and team building
1 to 3 years of experience managing in a nursery or landscape environment preferred
1 to 3 years of experience in retail hardscape, nursery and/or landscape industry
- This position requires long periods of standing and candidate must be able to lift 50 lbs.
KEY FACTORS FOR SUCCESS:
- Build a Great Team:
Create a positive, challenging and exciting environment which is conducive to high-performance, teamwork, and a great place to work for all associates
Identify, recruit, train, develop and retain top talent within your department so that your team delivers excellence for all stakeholders
Coach and develop your associates so that they perform in their line of business roles and are also cross-trained and developed for expanded roles across the store and/or area.
Ensure strong teamwork within your department, across the store and with outside sellers and suppliers
- Deliver Customer Value:
Ensure that your department layout and organization, staffing, expertise, inventory, equipment, systems, processes and policies all support customer value excellence
Exceed customer expectations for product breadth, quality, availability, and timely and accurate order fulfillment
Exceed customer expectations for associate expertise and problem solving, proactive service, timely turnaround time in the store and timely and accurate delivery service; train and coach all associates on customer value excellence
Build and maintain strong personal relationships with customers, vendors and all store associates
Measure and track customer value for your department and hold associates accountable for meeting or exceeding expectations
- Achieve Performance, Growth and Safety Results:
Create an incident-free environment by involving all associates, promoting a strong safety culture, achieving excellent housekeeping and workplace organization and following all safety policies
Execute key strategic initiatives to drive high performance to include department organization and layout, product offering and inventory, staffing and expertise, target customers and customer mix, merchandising, delivery service, in-store processes, sales generation and sales support
Lead, manage and participate in all operations/transactions as required in your department to ensure that you are meeting or exceeding customer and performance expectations
Set effective goals and monitor key performance metrics to assess daily, weekly and monthly progress and to track improvement initiatives
- Drive Continuous Improvement:
As a lead change agent – involve your team in identifying and implementing improvement ideas in order to continuously improve performance for all stakeholders
Maintain a consistent dialog with the Store Manager concerning the operations of the department and possible opportunities to improve
Continuously benchmark your department with others across the Area and throughout SiteOne in order to understand best practices and gain new ideas to reach higher levels of performance
- Build Business Acumen:
Build an in-depth expertise in your line of business to include product capabilities, performance and uses, installation/application best practices and SiteOne service and partnership capabilities from across SiteOne and from the industry
Develop a deep understanding of the local market to include end users, customers, products, services, vendors and competitors. Know how to leverage our strengths and capabilities to cause our customers to win
Thoroughly understand the company operating and financial reports and be able to quickly identify positive/negative business trends and determine root causes to issues
Coach and develop associates in order to create experts in best practices
Promote and practice continuous learning and development (both personal and of the team) and capitalize on all relevant training and development opportunities
- Develop Winning Strategies:
In line with the Area and Store strategy, develop a winning department strategy to include department organization and layout, product offering and inventory, staffing and expertise, target customers and customer mix, preferred vendors, inventory, merchandising, delivery service, in-store processes, sales generation and sales support.
Involve associates in developing the department strategy and in creating prioritized action plans to systematically execute the strategy and achieve the targeted results
Use performance metrics to track progress and adjust strategies to take advantage of market opportunities and to react to changing market conditions
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION