Job Information

Samsung Electronics America SCM Coordinator in Chertsey, United Kingdom

Position Summary

Why join our team?

• This SCM co-ordinator role sits within the Digital Appliances team

• Our 2021 vision is to become the No. 1 Supply Chain Partner by 2022

• Our main mission is to deliver consumer satisfaction through innovative supply chain solutions

What will this role achieve?

This role will form a key part in ensuring the efficient operational management of the DA SCM function. You will be responsible for the end to end supply chain process. A core part of the role will be working with the sales team and customers to ensure accurate planning and forecasting is in place and that we run the function efficiently within established collaborative processes. In addition you will be responsible for managing key activities; such as new product launches, end of life management and ensuring correct WOS management and sell out planning whilst adhering to agreed KPI's.

Role and Responsibilities

Skills and Qualifications

What will be your key deliverables?

  • Account dedicated management

  • Demand/order management

  • Performance management versus targets within responsible accounts such as forecast accuracy/inventory levels

  • Monitor inbound operation in relation to planned outbound deliveries

  • Operational management ensuring customer booking and delivery alignment

What will be your key responsibilities?

  • Direct lead responsible for daily customer interactions

  • Customer focussed role therefore will be required to develop and maintain good customer relationships

  • Lead weekly SCM process to ensure efficient delivery of joint business plan within mutual KPI framework

  • Discuss sell out and future demand with customers/commercial teams and update onto internal systems

  • Analyse data and articulate clear trends and implications

  • Suggest future intake proposal for responsible accounts based on PSI analysis

  • Manual order entry and secure customer booking slots

  • Order book management. Maintain the required delivery dates of all sales orders in line with stock availability and confirmed customer bookings

  • Manage weekly sales achievement rate by ensuring that the short term forecast is in line with confirmed customer orders/bookings

  • Work closely with finance team with regards to credit control/limitation, billing/invoice queries, etc

  • Work closley with logistics company to co-ordinate inbound to ensure you maximise on time and in full deliveries

  • Communicate any delays with shipments to the key stake holders and ensure minimum impact to the customer

  • Manage delivery process ensuring that the best supply chain solutions are achieved in order to minimise customer delivery failures

  • Update key stake holders with sales progress and estimation based on confirmed customer orders and bookings escalating any production issues to the business

  • Maximise cost efficiency by increasing direct delivery ratio

  • Lead Supply Chain meetings/business reviews with collaborative partners in order to build up strategic relationships

  • Liaise with HQ with regards to product availability, production capacity (SOP), shortages & recovery, new SKU code set ups, etc

  • Review the internal processes and practises & make recommendations for improving the efficiency of the supply chain function. Project manage these recommendations through to implementation stage

  • In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the line manager, for example, project management

What do we need for this role?

  • Highly motivated individual with positive and proactive approach

  • Ability to work well and keep calm under pressure whilst adhering to tight deadlines

  • Ability to prioritise workloads

  • Problem solver with good negotiation skills

  • Strong organisational and analytical skills

What does success look like?

  • Team player

  • Results driven

  • Detail orientated

  • Strong communication skills, both verbal and written

The Interview Process

  • One stage interview process with direct line manager

  • No presentations required

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( ).