CASY-MSCCN Jobs

CASY-MSCCN Logo

Job Information

Robert Half Patient Access Specialist 4 Positions Available in Chattanooga, Tennessee

Description

Centralized Patient Access Representative--4 Positions available long term, potentially temporary to hire opportunities.

Job Overview:

As a Centralized Patient Access Representative, you will play a pivotal role in our large healthcare system by ensuring seamless patient access and experience. Your primary responsibility will be to facilitate the registration process for patients, coordinate appointments, verify insurance coverage, and collect necessary information to initiate their healthcare journey. You will serve as a central point of contact for patients, healthcare providers, and administrative staff, demonstrating exceptional communication and organizational skills.

This is NOT a patient facing position, you would work in a private office setting and communicate with patients, providers, and members via phone, email

Hours are Monday through Friday either 8am-4pm or 9am-5pm

Key Responsibilities:

Patient Registration: Greet patients warmly, collect demographic and insurance information accurately, and enter data into electronic health records (EHR) system efficiently.

Appointment Coordination: Schedule patient appointments, procedures, and tests according to established protocols, ensuring optimal utilization of resources and minimal wait times.

Insurance Verification: Verify patients' insurance coverage, eligibility, and benefits to facilitate accurate billing and reimbursement processes.

Customer Service: Provide exceptional customer service to patients, addressing inquiries, resolving concerns, and ensuring a positive experience throughout their interaction with the healthcare system.

Coordination with Healthcare Providers: Collaborate with medical staff, nurses, and physicians to coordinate patient admissions, transfers, and discharges, ensuring smooth transitions of care.

Compliance: Adhere to all relevant healthcare regulations, including HIPAA guidelines, to safeguard patient confidentiality and privacy.

Documentation: Maintain accurate and up-to-date records of patient interactions, registrations, and scheduling activities, ensuring compliance with documentation standards.

Team Collaboration: Work closely with other members of the centralized patient access team, including schedulers, billing specialists, and administrative staff, to optimize workflow efficiency and achieve departmental goals.

Continuous Improvement: Participate in training sessions, quality improvement initiatives, and process optimization efforts to enhance the effectiveness and efficiency of patient access services.

Join Our Team:

If you are passionate about providing exceptional patient care and enjoy working in a dynamic healthcare environment, we invite you to join our team as a Centralized Patient Access Representative. Together, we can make a difference in the lives of our patients. Submit your resume and call our office 423-265-5561 for a personal interview.

Requirements

All applicants will undergo background screening, drug screening, and verification of past employment for consideration

Qualifications:

High school diploma or equivalent; associate or bachelor's degree preferred.

• Demonstrated customer service skills

• Experience with answering inbound calls

• Ability to schedule appointments efficiently

• Familiarity with Enterprise Messaging systems

• Proven ability in problem resolution

• Knowledge of medical insurance verification would be a huge +

• A minimum of 1 year of experience in a similar role in a healthcare, hospital or customer service capacity.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

DirectEmployers