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Job Description

 

POSITION TITLE:             Director of Operational Business Systems 

FLSA STATUS: ​HYBRID - Exempt, Full-Time w/Benefits (Temp Assignment 18-24           Months)

REPORTS TO: ​​Chief Financial Officer, dotted line Chief Information Officer

DEPARTMENT:​​Finance and Accounting

COMPANY:​​​MHS/The Overlook – Charlton Campus

 

POSITION SUMMARY:

The Director of Operational Business Systems collaborates with Senior Leadership, IT, and Finance departments leading the activities of 3 subsidiaries within The Overlook: The Health Center, Overlook Communities, and The Home Health and Hospice entities, in carrying out responsibility for designing, implementing, managing, training, and deploying improved operations and workflow systems.  

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

✓ Responsible for appropriately coordinate with IT department in all segments of project as it directly related but not limited to IT network, access, system admins, etc.

✓ Respectfully communicates among departments and entities when projects overlap and require coordination and collaboration, i.e. IT, Finance, Nursing, etc. 

✓ Proficiency / exposure to application implementation, with understanding of business process and data interrelationships and configuration impact.

✓ Ability to gather and interpret business needs and communicate requirements to vendors.

✓ Experience in project management by leading project activities and associated team members.

✓ Strong analytical capabilities, including the ability to identify, troubleshoot and resolve configuration and functional business issues.

✓ Ability to prioritize / plan work activities and manage multiple projects with a focus on results. 

✓ Monitors and ensures project activities are progressing as scheduled (and within defined scope).

✓ Displays strong verbal and written communication. Communicates openly, honestly, and respectfully with diverse audiences. Strong listening skills.

✓ Strong people skills. Build trust and relationships and create a collaborative/consultative style with team.

✓ Ability to develop and maintain relationships with team/colleagues.

✓ Strong facilitation and presentation skills.

✓ Technical basis for understanding health care system solutions (Matrix, Sigma Care, Point Click Care, ect.) 

✓ Flexibility, versatility, and responsiveness. Sense of organization, discipline.

✓ Leads key activities including workflow assessment, workflow optimization, roll-out planning, developing training plans, change management roadmap, Go-Live Support and Post Go-Live Support planning.

✓ Coordinates internal/external and teams to complete Data Migration, Content Development, Interfaces, Enrollment, and Billing Configuration work streams.

✓ Follows established methodology ensuring consistency from implementation to implementation.

✓ Works closely with senior leadership to consistently evaluate and improve the onboarding experience.

✓ Provides end-user training as needed.

✓ Ability to run other projects and assignments in tandem with implementations; specifically, CARF accreditation. 

✓ Other duties and responsibilities as assigned by the Chief Financial Officer, or equivalent.

POSITION REQUIREMENTS: 

• Bachelor's Degree required. 

• Minimum of 10 years’ experience in a healthcare setting.

• Minimum of 5 years' experience managing healthcare system implementations. 

• Experience in a Healthcare or Eldercare organization preferred.

• Possess a knowledge of full spectrum business operations in a healthcare setting.

• Proficient at Microsoft Office, with a specialization in Microsoft Excel.

• Ability to manage and lead a team to excellent performance.

• Proven ability and track record of being a team player.

• Proven ability and track record of being highly organized.

• Prior system conversion experience is preferred.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Primary work will be performed indoors in an office setting, may be exposed to the elements (heat, cold,rain, snow); walking and standing frequently; occasional lifting of up to 35 pounds.

 

COMMUNITY OVERVIEW:

The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.

 

The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionateTeam Members and serves 1,500+ Residents/Patients.

 

The Overlook has a Vision to design a mixed-use Community beyond its singular function as aRetirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of naturetrails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.

THE OVERLOOK WAY:

All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundationof our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."

✓ Integrity: saying what you mean, meaning what you say (in action and words), even if ithurts you personally or professionally.

✓ Respect for Individual Choice: empowering and supporting others in their Self-determinationfor health and well-being, as they define it.

✓ Compassion: understanding and empathy for others.

✓ Creativity/Innovation: thinking wildly, planning accordingly.

✓ Grace: putting people at ease, without compromising performance or outcomes.

JUST SOME OF OUR BENEFITS AND PERKS:

 

Solid Track Record of Promoting

Team Members from within

Plenty of FreeParking

Free Daily Lunch on

Campus

 

Vacation, Sick, Holiday Time + Floating Holidays

 

TravelReimbursement

 

ProfessionalDevelopment

Flexible Spending and Health Reimbursement Accounts

EmployeeAssistance Programs

 

Tuition Reimbursement

Short + Long Term Disability, Life Insurance

Medical, Dental,and Vision Insurance

Access to Fitness Center, Pool, and Onsite Massages

 

In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is stronglycommitted to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place ofbirth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

ROLE ACCEPTANCE:

I have read and understand the contents of this position description and understand the responsibilities, requirements, and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, physical requirements, or working conditionsassociated with the position. While this list is intended to be an accurate reflection of the current position, the employer reserves the right to revise the functions and duties of the position or to requirethat additional or different tasks be performed as directed by the employer to meet standards of care, quality, and organizational needs.

 

I understand that I may be required to above/beyond the normally scheduled work week, different shifts, or hours outside the normally defined workday or work week. I also understand that this position description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the employer has a similar right.

 

​ FY 2023 - May​Page | 2

COMMUNITY OVERVIEW:

The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.

The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.

The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.

THE OVERLOOK WAY:

All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."

Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally

Respect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define it

Compassion: understanding and empathy for others

Creativity/Innovation: thinking wildly, planning accordingly

Grace: putting people at ease, without compromising performance or outcomes

JUST SOME OF OUR BENEFITS AND PERKS:

• Solid Track Record of Promoting

• Team Members from within

• Plenty of Free Parking

• Free Daily Lunch on

• Campus

• Vacation, Sick, Holiday Time + Floating Holidays

• Travel Reimbursement

• Professional Development

• Flexible Spending and Health Reimbursement Accounts

• Employee Assistance Programs

• Tuition Reimbursement

• Short + Long Term Disability, Life Insurance

• Medical, Dental, and Vision Insurance

• Access to Fitness Center, Pool, and Onsite Massages

  In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

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